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  • VET FEE-HELP Student Redress Measures

    The Student Redress Measures provide a remedy for eligible students who, due to the inappropriate conduct of their VET provider, incurred debts under the VET FEE-HELP loan scheme.

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    Timeframes

    VET FEE-HELP Student Redress Measures came into effect on 1 January 2019 and will end on 31 December 2023.

    If you were affected, you will need to contact the VET Student Loans Ombudsman (part of the Office of the Commonwealth Ombudsman) before 31 December 2023. They will assess and investigate your complaints.

    If it's confirmed that you incurred your debt because of inappropriate behaviour by your provider, the Ombudsman may make recommendations to the Department of Employment and Workplace Relations to cancel your VET FEE-HELP debts.

    Eligibility

    Anyone who has concerns about a VET FEE-HELP debt they have incurred can make a complaint to the VET Student Loans OmbudsmanExternal Link. The ombudsman will assess your complaint under these measures.

    VET Student Loan debts will not be considered under these measures.

    How to apply to have your debt cancelled

    You need to make a complaint with the VET Student Loans OmbudsmanExternal Link. You can make a complaint by filling out the online complaint form.

    The VET Student Loans Ombudsman will assess and investigate your complaint. They will then recommend to the Department of Employment and Workplace Relations to either re-credit the debt in full or in part, or not to re-credit the debt.

    A delegate of the Department of Employment and Workplace RelationsExternal Link will then decide based on the Ombudsman's recommendation. The delegate will inform you of their decision within 90 days.

    If the Department of Employment and Workplace Relations is aware of your provider engaging in inappropriate behaviour, your debt may have already been removed. See Information for VET FEE-HELP studentsExternal Link on their website for more information.

    Re-crediting your debt

    If the delegate of the department decides to re-credit your debt (in full or in part) we will reverse the debt. This may take up to 90 days to appear in your myGov account.

    If you have already paid off some of the loan with us and have no other tax debts owing, you will be issued with a refund for the amount you have paid off. If you have other tax debts owing, the reversed amount will be applied to those first before you receive a refund.

    If you have not paid off any of the loan, you will not be issued with a refund.

    Last modified: 09 Nov 2022QC 58493