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  • VET FEE-HELP Student Redress Measures

    New VET FEE-HELP Student Redress Measures came into effect on 1 January 2019. The new measures provide a remedy for eligible students who, due to the inappropriate conduct of their VET provider, incurred debts under the VET FEE-HELP loan scheme.

    If you were affected, contact the VET Student Loans Ombudsman (part of the Office of the Commonwealth Ombudsman) who will assess and investigate your complaints.

    If it's confirmed that you incurred your debt because of inappropriate behaviour by your provider, the Ombudsman may make recommendations to the Department of Education and Training to cancel your VET FEE-HELP debts.

    Eligibility

    Anyone who has concerns about a VET FEE-HELP debt they have incurred can make a complaint to the VET Student Loans OmbudsmanExternal Link. The ombudsman will assess your complaint under these measures.

    VET Student Loans debts will not be considered under these measures.

    How to apply to have your debt cancelled

    You need to make a complaint with the VET Student Loans Ombudsman. You can make a complaint by filling out the online complaint form.

    The VET Student Loans Ombudsman will assess and investigate your complaint. They will then recommend to the Department of Education and Training to either re-credit the debt in full or in part, or not to re-credit the debt.

    A delegate of the Department of Education and Training will then make a decision based on the Ombudsman's recommendation. The delegate will inform you of their decision within 90 days.

    See also:

    Re-crediting your debt

    If the delegate of the department makes a decision to re-credit your debt (in full or in part) we will reverse the debt. This may take up to 90 days to appear in your myGov account.

    If you have already paid off some of the loan with us and have no other tax debts owing, you will be issued with a refund for the amount you have paid off. If you have other tax debts owing, the reversed amount will be applied to those first before you receive a refund.

    If you have not paid off any of the loan, you will not be issued with a refund.

    See also:

    Last modified: 05 Apr 2019QC 58493