If you haven't received your payment

If you think you are entitled to receive a co-contribution payment but it has not been made, check that you've met all of the eligibility criteria (see Eligibility for super co-contribution).

If you still think you were eligible for a co-contribution, you can:

• phone us on 13 10 20 to ask why your co-contribution has not been paid
• request an explanation or a review of the decision by writing to us at
  Superannuation
  Australian Taxation Office
  PO Box 3100
  PENRITH NSW 2740

Interest on delayed payments

If we are unable to make your co-contribution payment within 60 days of receiving all the required information, we will pay interest to compensate you for the delay.

Interest is calculated daily using the ‘base interest rate’ for the day. It is applied from the day the co-contribution was due to be made (60 days from us receiving all of the required information) to the date it is paid.

If you have any questions about the way your interest has been calculated, you can write to us at the above address.