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  • Help coming to you this tax time

    The Australian Taxation Office (ATO) is helping taxpayers to get their tax returns right through pop-up shops and the Tax Help program.

    “These two programs help thousands each year to get it right at tax time. Staff at our pop-up shops can explain the benefits of going digital, while our Tax Help program helps those on low incomes with simple tax affairs, to do their return, which is especially important.” Assistant Commissioner Karen Foat said.

    Pop-up shops

    The ATO will host pop-up shops around Australia this tax time. This service provides face-to-face advice, guidance and support to taxpayers at community hubs, libraries, shopping centres, shows and universities around the country.

    “We are visiting sites around the country to support members of the community who may be unsure of how to use our digital services,” Ms Foat said.

    “We want everyone to feel confident using our online products and services, regardless of whether you use an agent or lodge your own return,” she said.

    The pop-up shops will demonstrate the ATO’s online lodgment tool, myTax, and our smartphone app’s myDeductions tool. Taxpayers will also be able to link their myGov account to the ATO, find lost super, lodge tax returns, apply for a tax file number and track the progress of your return.

    If you are planning to do your own return this year, Ms Foat said the ATO’s online lodgment tool, myTax, is a fast, easy and secure solution.

    “Most people can lodge through myTax in less than half an hour and you no longer have to worry about lost or faded receipts. Use our myDeductions tool to snap, save and store receipts to keep track of your expenses. Getting your deductions right helps your community and gives you peace of mind” Ms Foat said.

    At tax time, taxpayers can upload data from the myDeductions tool to myTax or send it to their registered tax agent.

    Pop-ups start on 28 June and end on 17 October. Find your nearest pop-up shop at ato.gov.au/popup

    Tax Help

    The ATO’s Tax Help program will feature around 800 ATO-trained and accredited volunteers at more than 600 locations across Australia, including local libraries, community centres and organisations in metropolitan, rural and regional areas. These volunteers help taxpayers with simple tax affairs, who are earning under $60,000 to lodge their tax returns.

    “Last year alone, we helped over 30,000 people lodge their taxes. Since 1988 the Tax Help service has helped more than one-and-a-half million Australians with their tax returns,” Ms Foat said.

    “Our volunteers are trained and accredited to provide a free and confidential service to help people complete their tax returns online using myTax.

    “Using Tax Help should reassure taxpayers that they are getting the appropriate assistance to get it right at tax time,” Ms Foat said.

    If you’re eligible for Tax Help, you will need a myGov account linked to the ATO. If necessary, our volunteers can help you create your myGov account and link it to the ATO.

    When you are ready to make an appointment, phone us on 13 28 61 for your nearest Tax Help centre.

    Tax Help is available from July to October in all capital cities and many regional areas across Australia. Find more details on the Tax Help program here: ato.gov.au/taxhelp

    The ATO has also developed a range of occupation and industry specific publications to support taxpayers to make correct work-related expense claims at tax time.

    See also:

    Pop-up shop locations

    Pop-up location

    Start date

    End date

    Location type

    State

    Townsville Show

    28/06/2019

    01/07/2019

    Show

    QLD

    Stockland Townsville

    04/07/2019

    06/07/2019

    Shopping Centre

    QLD

    Alice Springs Show

    05/07/2019

    06/07/2019

    Show

    NT

    Paranaple Centre

    10/07/2019

    10/07/2019

    Library

    TAS

    Burnie Library

    11/07/2019

    11/07/2019

    Library

    TAS

    Sunshine Plaza

    11/07/2019

    13/07/2019

    Shopping Centre

    VIC

    Bunjil Place Library

    17/07/2019

    17/07/2019

    Library

    VIC

    Liverpool Plaza

    18/07/2019

    20/07/2019

    Shopping Centre

    NSW

    Craigieburn Library

    18/07/2019

    18/07/2019

    Library

    VIC

    University of Technology, Sydney

    23/07/2019

    24/07/2019

    University

    NSW

    Karratha Library

    23/07/2019

    23/07/2019

    Library

    WA

    Liverpool Library

    23/07/2019

    24/07/2019

    Library

    NSW

    Dampier Library

    24/07/2019

    24/07/2019

    Library

    WA

    Huonville Library

    25/07/2019

    25/07/2019

    Library

    TAS

    RMIT University

    01/08/2019

    01/08/2019

    University

    VIC

    Spinifex Spree Carnival – Port Hedland

    26/07/2019

    27/07/2019

    Show

    WA

    Bundaberg Library

    29/07/2019

    30/07/2019

    Community Centre

    QLD

    Flinders University

    29/07/2019

    30/07/2019

    University

    SA

    Southern Cross Station

    05/08/2019

    09/08/2019

    Train Station

    VIC

    Falcon Library

    13/08/2019

    13/08/2019

    Library

    WA

    Mandurah Library

    14/08/2019

    14/08/2019

    Library

    WA

    Eastlands Shopping Centre

    15/08/2019

    17/08/2019

    Shopping Centre

    TAS

    Lakelands Library

    15/08/2019

    15/08/2019

    Library

    WA

    Tamworth Show

    30/08/2019

    01/09/2019

    Show

    NSW

    Katherine Library

    15/10/2019

    16/10/2019

    Library

    NT

    Casuarina Square Shopping Centre

    17/10/2019

    19/10/2019

    Shopping Centre

    NT

    Last modified: 24 Jun 2019QC 59409