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  • Understanding your rights and obligations

    10 November 2020

    During these difficult times, we want to remind you that we're here to help and there is support available to you.

    The Taxpayers’ Charter outlines your rights and obligations and what you can expect from us in administering the tax and superannuation systems. In our dealings with you, we're committed to:

    • treating you fairly and respectfully
    • treating you as being honest
    • making it as easy as possible for you to get things right
    • providing you with service that is professional, respectful and timely
    • respecting your right to a review
    • respecting your right to make a complaint.

    If you’re worried you won’t be able to pay on time, or have already missed a due date, contact us or your tax practitioner as early as possible. It's never too late to speak with us. We may be able to help you:

    • set up a payment plan
    • defer a lodgment or payment
    • fast track your tax return.

    If you disagree with a decision we have made about your tax affairs, you can ask us to review our decision.

    You may also be able to apply for compensation if our actions give rise to a legal liability or you have financial losses caused by our defective administration.

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