17 July 2019
When using the Small Business Clearing House (SBSCH), make sure you enter accurate employee details. This will avoid delays and ensure super funds accept your payment.
Important things to check are:
If there are errors in your employees' details, super funds may send your payment back to us. We will then contact you to ask that the information be updated within 7 business days.
If you update the information, we will re-send the payment to the super fund. If not, the payment will be refunded back to you.
If your employees' details change after you submitted a payment instruction and before it has been processed, you will need to delete the payment instruction and re-lodge.
Once a payment has been received by the SBSCH and sent to the nominated super fund, it can be viewed in the SBSCH Historical tab.
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