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  • Getting help

    We offer a range of services, tools and support to help not-for-profit (NFP) administrators manage their organisation's tax and super affairs.

    On this page:

    Your new role in a not-for-profit

    If you are starting a new role as administrator of a not-for-profit organisation, the Getting started as a not-for-profit page can help. It provides you with information and services we have to assist you, as well as an overview of NFP tax issues and links to other important sections of our website.

    Subscribe to our newsletter

    Our Not-for-profit newsletter has the latest on tax and super news tailored for the NFP sector, including:

    • new information for NFP organisations
    • changes to tax law
    • advice and tips on relevant topics, such as fundraising, tax concessions, GST and employer obligations.

    Next step:

    Regularly check your organisation

    It's important that you regularly check how well your organisation is managing its tax and super obligations. We recommend you review your organisation annually, and whenever your organisation makes changes to its governing rules, structure or activities.

    Use our checklist to:

    • review your organisation's status as a not-for-profit
    • check how well your organisation understands its tax and super obligations.

    Next step:

    Changing administrators

    If you are handing over an NFP organisation's tax affairs to a new administrator – for example, a treasurer, office bearer or employee – we have a checklist you can use to help step you through the process.

    Next step:

    Help for every stage of your NFP

    Our website has a lot of information to support your organisation across its entire lifespan – including if you are:

    Podcast – Not-for-profits: Getting started

    Listen to our podcast, Not-for-profits: Getting started, where we sit down with Anna Lyons from Justice Connect and discuss what you need to know about tax and super when you start a not-for-profit. We cover everything from the difference between a charity and an NFP organisation, to considerations you should factor in when choosing your legal structure. It includes plenty of handy tips and practical real-life examples.

    Support during a disaster

    If you are affected by a recent event or disaster such as a bushfire, COVID-19, cyclone, drought or storm we know your first priority is to focus on family and community. If you need assistance with your tax affairs, we can help you.

    We also provide advice if your organisation wants to collect funds or make donations to victims, or if you are setting up an Australian disaster relief fund.

    See also:

    Webinars and videos

    We regularly run webinars on important topics for NFPs. You can register to attend and ask your questions during the session. Details of upcoming webinars are available on our webinars page.

    You can also view previous webinar recordings and other videos on the Not-for-profit channelExternal Link on atoTV.

    ATO app – tax and super on the go

    Downloading the ATO app gives you quick access to handy tools and calculators and answers to frequently asked questions. Other features include:

    • The Australian business number (ABN) lookup tool which allows you to search for a business's ABN and view other public information about the business.
    • Key dates –create a list of due dates to save as reminders in your smartphone or tablet.

    If you are an employer, the app has tools to help you:

    • check if an employee is eligible for compulsory super contributions, and calculate the contribution amount
    • check how much tax is required to be withheld from a salary or wage payment.

    Advice on complex matters

    If you are considering applying for advice in relation to a complex tax or super transaction, contact us for an early engagement discussion.

    This gives you an opportunity to engage with us so we can understand your circumstances and identify possible issues or concerns.

    You can apply for a private ruling when you want to be certain about how a tax law applies to your circumstances.

    See also:

    Get advice from a registered tax agent

    You can use a registered tax agent to prepare and lodge your tax return for you. They are the only people allowed to charge a fee to prepare and lodge your tax return. You will need to organise your required financial information to take to your appointment.

    Tax agents must be registered with the Tax Practitioners BoardExternal Link (TPB). Refer to Finding and using a tax practitionerExternal Link to find a registered tax agent, or check whether a person is registered.

    Using a registered tax agent provides you with consumer protection as the TPB ensures tax agents:

    • meet and maintain the required standard or qualifications and experience
    • comply with the Code of Professional Conduct.

    Note: When choosing an agent, you should discuss the service to be provided so you both know what to expect.

    Other support for not-for-profits

    The following non-government organisations can help you with legal and other issues:

    Contact us

    NFP administrators can phone our dedicated not-for-profit phone service on 1300 130 248 between 8.00am and 6.00pm, Monday to Friday for information about:

    • getting started
    • tax concessions
    • getting endorsed
    • gifts and fundraising.

    You can also ask questions by completing a Not-for-profit advice request (PDF 121KB)This link will download a file.

    For questions about activity statements or to update your details, phone us on 13 28 66 between 8.00am and 6.00pm, Monday to Friday.

    If you have any feedback on our web content or online products, you can email us at nonprofitcommunication@ato.gov.au

      Last modified: 18 Feb 2021QC 50726