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  • Making it easier to set up myGovID

    New features have been added to the myGovID app, making it easier to get set up and start accessing government online services.

    More identity documents added

    If you have a Basic myGovID, you may be able to upgrade to a Standard identity strength using your:

    A Standard myGovID will give you the ability to have more access to government online services.

    Before upgrading, discuss your access requirements with your principal authority or authorisation administrator as they may need to create a new authorisation in Relationship Authorisation Manager (RAM).

    Improved name matching

    It's now easier for you to verify your identity if you have:

    • multiple first or family names
    • inconsistent special characters across your identity documents – for example, if one document has a hyphen or apostrophe but the other doesn’t.

    It's important that you do not delete your app if you've had issues setting up your myGovID due to the reasons above; instead, update it to the latest version. See Your name is differentExternal Link to find out how to remove a pending document and check your identity details.

    See also:

    Last modified: 05 Oct 2020QC 63849