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  • LMR provision of updated addresses program – Conditions of use

    We conduct our lost members register (LMR) provision of updated addresses program with participating super providers who lodge lost members statements with us. Under this program, we supply participating super providers with LMR data extracts containing updated address and contact details including email addresses, mobile phone numbers and date of dealth information for their reported lost members. Our aim is to provide data to super providers so they can:

    • contacte these members and reunite them with their super
    • update the member records and determine appropriate action.

    The LMR data extracts are available to participating super providers through the ATO's data transfer facility (DTF). This is done by:

    • the ATO uploading the extract to the relevant super provider's dedicated DTF mailbox
    • the super provider's authorised user accessing that mailbox (through a user ID and password) and downloading that extract.

    These LMR data extracts are made available under section 44 of the Superannuation (Unclaimed Money and Lost Members) Act 1999 and contain information included in the LMR pursuant to section 23(2)(b) of that Act.

    Conditions of use

    These conditions of use apply:

    • in connection with an LMR provision of updated addresses data extract made available to a participating super provider under the LMR provision of updated addresses program
    • from when that super provider's authorised user accesses that LMR data extract on or downloads it from the DTF
    • to that super provider (the provider) and that authorised user (the user).

    These conditions of use are governed by the laws in force in the Australian Capital Territory.

    Using the DTF

    Terms and conditions apply when using the DTFExternal Link. The user must comply with (and the provider must ensure that the user complies with) those terms and conditionsExternal Link.

    Using LMR data extract

    The provider must only use the LMR data extract (or have that extract used on its behalf by a third-party service provider) for the purpose of matching that information to records in its database for a member where:

    • the updated address is different to the existing address on record
      • for lost uncontactable the members’ status can be updated from ‘lost’ to ‘found’ without further contact
      • for lost inactive the members’ status can be updated from ‘lost’ to ‘found’ once contact has been made and the member confirms the updated address
    • the updated address matches the existing address on record, the member’s address has been verified and hence the members’ status can be updated from ‘lost’ to ‘found’ without further contact
    • the ATO has provided updated information regarding the member the provider can update the member’s account and use this to evaluate the status of the member.

    The LMR data extract contains lost member information initially provided by the provider to the ATO together with updated member address information (which the member may later provide to the provider - for example, by confirmation).

    LMR data extract destruction

    The provider must ensure that all copies of the LMR data extract in its possession (or in possession of any of its third-party service providers) are promptly destroyed on the earlier of when the:

    • purposes for which the LMR data extract may be used have been exhausted
    • provider ceases to participate in the LMR provision of updated addresses program
    • ATO terminates its LMR program (by advising participating super providers).

    Non compliance

    If the user or the provider does not comply with these conditions of use, we can revoke the user's status as an authorised user (and its DTF UserID and password), and the provider's participation in the LMR provision of updated addresses program.

      Last modified: 29 Apr 2016QC 23689