Show download pdf controls
  • Superannuation enquiries

    The following contact points can be used to get assistance, advice or more information about superannuation topics.

    The internet is not a secure environment. We don't control the path of emails, so the privacy of personal information can't be guaranteed. If you choose to email us, be aware of this risk.

    General super enquiries

    Topic

    Contact

    Consultation with ATO

    We consult widely with key members of the super community through various consultation forums on issues that affect the super system.

    Register your interest in a consultative group by sending an email to the Super & Employment Consultation team to Super&employmentconsultation@ato.gov.auThis link opens in a new window.

    Law interpretation

    For advice on the application of the law to a specific individual or group of taxpayers or clients:

     

    Making a complaint

    We support your right to make a complaint and we are committed to treating complaints seriously, dealing with them quickly and learning from them.

    Feedback

    We will welcome your Compliments and suggestions. We will not respond directly to these, but they will be considered as your suggestions are important to us. 

    Ordering publications

    If you know the full title or NAT number of the publication you want:

     

    Policy issues

    Contact the ATO Consultation hub to raise a super policy issue where our interpretive or administrative approach provides an unintended outcome or has potential for a wide range of consequences across a segment of the superannuation industry.

    Progress of new legislation

    See New legislation to track the progress of new legislation from announcement through to royal assent.

    The pages also provide information about the administrative treatment of retrospective legislation.

    Super guarantee intelligence from third parties

    There are a few options available for enquiries involving super guarantee (SG) intelligence from third parties such as funds and unions.

    To notify us of employers failing to pay super guarantee:

    If you are an employee complaining about your employer not paying enough super, see Unpaid super from your employer and follow the steps.

    We can only acknowledge receipt of referrals made by third parties. The Privacy Act 1988 and taxation law prevent us from telling you about our investigations into specific taxpayers.

    Find out about:

    • Refer to the Super homepage.
    • Phone us on 13 10 20 (8.00am and 6.00pm local time – Monday to Friday, except public holidays).

    Find out about:

    • Subscribe to Super News.
    • Refer to the APRA-regulated funds page.
    • Phone us on 13 10 20 (8.00am and 6.00pm local time - Monday to Friday, except public holidays).
    Employers super enquiries

    Topic

    Contact

    ATO Small Business Superannuation Clearing House

    Refer to Using the Small Business Superannuation Clearing House page.

    EmployerTICK

    For service support, email the SBR service desk at @sbr.gov.au.

    Find out about:

    • Refer to the Super for employers page.
    • Phone us on 13 10 20 (8.00am and 6.00pm local time – Monday to Friday, except public holidays).
    Individuals super enquiries

    Topic

    Contact

    Employers failing to pay super guarantee

    To lodge a complaint about unpaid super guarantee, use the online Employee super guarantee calculator tool.

    If the tool shows that your super has not been correctly paid to your super fund by your employer, the tool will allow you to print a summary of the super calculation.

    You should take this summary to your employer and discuss the issue. If you cannot resolve the issue with your employer, you can use the tool to prepare a super enquiry which you can lodge electronically with us.

    Finding lost or unclaimed super

    To find lost or unclaimed super, create a myGov account and link to the ATO. You will be able to check all of your super accounts, find any lost or ATO-held super, and transfer your super into the super account you want.

    Temporary residents

    To apply for your Departing Australia Super Payment (DASP) use the DASP online application system. Refer to Temporary residents leaving Australia for more information.

    Find out about:

    • Refer to the Individuals super page.
    • Phone us on 13 10 20 (8.00am and 6.00pm local time – Monday to Friday, except public holidays).
    Self-managed super funds enquiries

    Topic

    Contact

    SMSF annual return (SAR)

    Refer to Lodge SMSF annual returns.

    SMSF auditors - professional to professional service

    If you would like more information or to provide feedback on this service, email Superp2penquiriesThis link opens in a new window@ato.gov.au.

    SMSF administrative obligations

    For information on your administrative obligations as an SMSF trustee, refer to Administering and reporting.

    SMSF specific advice

    For advice on how the super law applies, or will apply to your particular circumstances, refer to Getting help from us.

    Find out about:

    • Refer to the Self-managed super funds page.
    • Phone us on 13 10 20 (8.00am and 6.00pm local time – Monday to Friday, except public holidays).
    • Subscribe to SMSF News.
    Digital service providers enquiries

    Topic

    Contact

    Development of tax and super software

    Digital Partnership Office – email dpo@ato.gov.auThis link opens in a new window

    See also:

      Last modified: 14 Apr 2020QC 43712