Tailored technical assistance

We provide tailored technical assistance in some circumstances, verbally or in writing, depending on the nature and complexity of your query.

You can access a wide range of guidance and we regularly update our products to suit most taxpayers or groups.

Try our self-service products:

• Your guide to smarter searching
• A-Z index
• Legal database

If you require tailored technical and interpretative assistance relating to super matters for a specific individual or group of taxpayers, you can contact us by:

• secure mail for businessExternal Link
• secure mail for tax practitioners
• phone on 13 10 20 between 8:00 am and 6:00 pm local time Monday to Friday.

We're making improvements to how we provide advice and guidance. To improve how we provide tailored assistance, we no longer offer an email channel. This channel ended on 24 December 2021. Contact us using one of the methods above to ensure you receive a response.

Making a complaint

We support your right to make a complaint. We are committed to treating complaints seriously, dealing with them quickly and learning from them.

Feedback

We welcome your compliments and suggestions. We do not respond directly to these, but they will be considered and are important to us.

Ordering publications

If you know the full title or NAT number of the publication you want:

• order the publication
• phone our publications ordering service on 1300 720 092.

Policy issues

Email Super & Employment ConsultationThis link opens in a new window to raise an issue with super policy if our interpretive or administrative approach has unintended outcomes or consequences across the industry.

Consultation with ATO

We consult widely with key members of the super community through various consultation groups on issues that affect the super system.

To register your interest to join a consultative group, contact the secretariat.

Progress of new legislation

Find out about the administrative treatment of retrospective legislation and track the progress of new legislation.

Super guarantee intelligence from third parties

There are a few options available for enquiries involving super guarantee (SG) intelligence from third parties such as funds and unions:

• To notify us of employers failing to pay SG, email us at sgthirdpartyreferrals@ato.gov.auThis link opens in a new window.
• If your employer is not paying enough super, follow the steps for unpaid super from your employer.
• We can only acknowledge receipt of referrals made by third parties. The Privacy Act 1988 and tax law prevent us from telling you about our investigations into specific taxpayers.

ATO Small Business Superannuation Clearing House

Find out more about using the Small Business Superannuation Clearing House.

EmployerTICK

For service support, email the SBR service desk at SBRServiceDesk@ato.gov.auThis link opens in a new window.

Employers failing to pay super guarantee

To lodge a complaint about unpaid super guarantee, use the Employee super guarantee calculator tool.

If the tool shows that your super has not been correctly paid to your super fund by your employer, the tool will allow you to print a summary of the super calculation.

You should take this summary to your employer and discuss the issue. If you cannot resolve the issue with your employer, you can use the tool to prepare a super enquiry which you can lodge electronically with us.

Finding lost or unclaimed super

To find lost or unclaimed super, create a myGov account and link to the ATO. You will be able to check all of your super accounts, find any lost or ATO-held super, and transfer your super into the super account you want.

Temporary residents

To apply for your Departing Australia Super Payment (DASP) use the DASP online application system. Find out more about temporary residents leaving Australia.

SMSF annual return (SAR)

Find out more about how to lodge SMSF annual returns.

SMSF auditors - professional to professional service

If you would like more information or to provide feedback on this service, submit your enquiry by secure mail in Online services for business.

SMSF administrative obligations

Find out more about your administrative obligations as an SMSF trustee.

SMSF specific advice

For advice on how the super law applies, or will apply to your particular circumstances, get help from us.

Development of tax and super software

Email the Digital Partnership Office at dpo@ato.gov.auThis link opens in a new window