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  • Superannuation enquiries

    The following contact points can be used to get assistance, advice or more information about superannuation topics.

    The internet is not a secure environment. We don't control the path of emails, so the privacy of personal information can't be guaranteed. If you choose to email us, be aware of this risk.

    General super enquiries

    Topic

    Contact

    Tailored technical assistance

    We provide tailored technical assistance in some circumstances, verbally or in writing, depending on the nature and complexity of your query.

    You can access a wide range of guidance and we regularly update our products to suit most taxpayers or groups.

    Try our self-service products:

    If you require tailored technical and interpretative assistance relating to super matters for a specific individual or group of taxpayers, you can contact us by:

    We're making improvements to how we provide advice and guidance. To improve how we provide tailored assistance, we no longer offer an email channel. This channel ended on 24 December 2021. Contact us using one of the methods above to ensure you receive a response.

    Making a complaint

    We support your right to make a complaint. We are committed to treating complaints seriously, dealing with them quickly and learning from them.

    Feedback

    We welcome your compliments and suggestions. We do not respond directly to these, but they will be considered and are important to us.

    Ordering publications

    If you know the full title or NAT number of the publication you want:

     

    Policy issues

    Email consult@ato.gov.auThis link opens in a new window to raise an issue with super policy if our interpretive or administrative approach has unintended outcomes or consequences across the industry.

    Consultation with ATO

    We consult widely with key members of the super community through various consultation forums on issues that affect the super system.

    To register your interest to join a consultative group, contact the ATO Consultation Hub at consult@ato.gov.auThis link opens in a new window.

    Progress of new legislation

    Find out about the administrative treatment of retrospective legislation and track the progress of new legislation.

    Super guarantee intelligence from third parties

    There are a few options available for enquiries involving super guarantee (SG) intelligence from third parties such as funds and unions:

     

    More information can be found by:

    • referring to the Super or APRA-regulated funds homepages
    • phoning us on 13 10 20 (8:00 am and 6:00 pm local time – Monday to Friday, except public holidays)
    • subscribing to Super News
    • visiting our contact us page for APRA-regulated funds.
    Employers super enquiries

    Topic

    Contact

    ATO Small Business Superannuation Clearing House

    Find out more about using the Small Business Superannuation Clearing House.

    EmployerTICK

    For service support, email the SBR service desk at SBRServiceDesk@ato.gov.auThis link opens in a new window.

    Find out more about super for employers or phone us on 13 10 20 (8:00 am and 6:00 pm local time – Monday to Friday, except public holidays).

    Individuals super enquiries

    Topic

    Contact

    Employers failing to pay super guarantee

    To lodge a complaint about unpaid super guarantee, use the Employee super guarantee calculator tool.

    If the tool shows that your super has not been correctly paid to your super fund by your employer, the tool will allow you to print a summary of the super calculation.

    You should take this summary to your employer and discuss the issue. If you cannot resolve the issue with your employer, you can use the tool to prepare a super enquiry which you can lodge electronically with us.

    Finding lost or unclaimed super

    To find lost or unclaimed super, create a myGov account and link to the ATO. You will be able to check all of your super accounts, find any lost or ATO-held super, and transfer your super into the super account you want.

    Temporary residents

    To apply for your Departing Australia Super Payment (DASP) use the DASP online application system. Find out more about temporary residents leaving Australia.

    Find out more about individuals super or phone us on 13 10 20 (8:00am and 6:00pm local time – Monday to Friday, except public holidays).

    Self-managed super funds enquiries

    Topic

    Contact

    SMSF annual return (SAR)

    Find out more about how to lodge SMSF annual returns.

    SMSF auditors - professional to professional service

    If you would like more information or to provide feedback on this service, submit your enquiry by secure mail in Online services for business.

    SMSF administrative obligations

    Find out more about your administrative obligations as an SMSF trustee.

    SMSF specific advice

    For advice on how the super law applies, or will apply to your particular circumstances, get help from us.

    Find out more about self-managed super funds and subscribe to SMSF news.

    You can also phone us on 13 10 20 (8:00 am and 6:00 pm local time – Monday to Friday, except public holidays).

    Digital service providers enquiries

    Topic

    Contact

    Development of tax and super software

    Email the Digital Partnership Office at dpo@ato.gov.auThis link opens in a new window

    For more information visit Superannuation digital service providersExternal Link.

      Last modified: 09 May 2022QC 43712