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  • 2020 super funds survey results are in

    Twice a year we survey the large super fund industry about how we can improve our services and engagement. Thank you to those who responded to our most recent survey in November 2020. We received a very strong response, providing us with excellent feedback on where we are performing well and where we can improve.

    Some of the key themes and messages from the survey include:

    • respondents found our early consultation is critical to positive outcomes
    • most respondents are satisfied with the value they derive from the super-related consultation groups they attend
    • three quarters of respondents thought we are working together effectively to administer the super system
    • early and detailed communication of issues and messages is critical to the operation of the super system
    • respondents valued our communications through
      • industry conferences
      • our website, newsletters and CRT Alerts
    • our website is the channel most often used, followed by newsletters and CRT Alerts.

    Other comments from the survey include:

    • you would like us to engage early ahead of changes and respond promptly to questions from industry
    • the searchability of our web content is an area for improvement – this is something we are working on and we continue to enhance our web content and searchability to ensure you can access the information you require.

    We will test the timing of the next survey with our consultative groups and look forward to your feedback next time.

    Keep up to date:

      Last modified: 20 Jan 2021QC 64568