• CRT Alert 019/2016

    Recent Eligibility Portability File issues

    Overview

    We became aware on Tuesday 5 July that a number of Eligibility Portability Files (EPF) being issued contained a large number of duplicate rollover requests for the same member.

    On Wednesday 6 July (in the evening) we implemented a resolution to prevent further instances of this occurring. Feedback provided to the ATO today indicates that the resolution was successful as we have received no further reports of large numbers of duplicate requests being issued.

    We were also made aware of a large number of “spamming” emails connected to EPFs in the Business Portal Channel. This has been rectified and we have not been advised of further instances of this occurring.

    There are still intermittent issues in relation to funds not receiving EPFs. We understand that only some funds are impacted and we have been working to resolve this issue.

    For more information

    If you have any questions, please email SuperCRT@ato.gov.au

      Last modified: 25 Nov 2016QC 50597