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  • CRT Alert 020-2/2016

    Further issues with Electronic Portability Forms


    On Wednesday 13 July we became aware of further system issues impacting the processing Electronic Portability Forms (EPFs). The issues prevented rollover over messages from sending correctly. Instead these messages were effectively 'stuck' in our systems.

    On Thursday (morning) 14 July the cause of the issue was identified and a fix implemented. The fix has been mostly successful with the backlog of messages sending successfully. Messaging, however, stopped again (briefly) today and analysis is back underway.

    Thank you for your ongoing patience as we continue to investigate this issue.

    Please note: APRA does not regard delays arising from this type of backlog as significant; therefore funds are not required to report breaches arising from this backlog to APRA.

    For more information

    If you have any questions, please email

      Last modified: 06 Dec 2016QC 50709