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  • CRT Alert 043/2016

    SuperStream enabling services planned outages

    All superannuation enabling services will be unavailable at the following times:

    • Outage 1: from 10pm AEDT Saturday 10 December to 7am AEDT Sunday 11 December 2016
    • Outage 2: from 1pm AEDT Sunday 11 December to 7pm AEDT Sunday 11 December 2016

    This includes:

    • SuperTICK 1, 2 and 3
    • EmployerTICK 1 and 2
    • SuperMatch2
    • FVS
    • EPF

    You must not use SuperTICK during outage 1 and 2

    We ask for your cooperation in not using SuperTICK during outage 1 and 2.

    The changes we are deploying will enable the ATO to keep SuperTICK 1, 2 and 3 services up and running in specific ATO system maintenance situations. This will reduce the number and frequency of future SuperTICK outages.

    SuperMatch2 during outage 1 and 2

    If you are proposing to submit SuperMatch2 requests during the outage windows, please note the following:

    • During outage 1:
      • Please do not use SuperMatch2 for single requests, as there will be no response (timeout)
      • SuperMatch2 bulk requests will be queued and processed normally after the outage has finished. There may be some delay in processing queued requests after normal service resumes
       
    • During outage 2:
      • Please do not use SuperMatch2 for single or bulk requests, as there will be no response (timeout)
       

    Please monitor the Superannuation DashboardExternal Link for the most up-to-date information.

    Superannuation Dashboard new features

    From Monday 12 December, the ATO Superannuation DashboardExternal Link will feature SuperTICK3 and SuperMatch2 performance availability charts alongside existing data for SuperTICK 1 and 2.

    You will also be able to subscribe to a new email alert service to receive email notifications on new updates, announcements and changes to the status of superannuation enabling services.

    We will continue to release new features and improvements in the coming months.

    Reminder: December outages

    We remind you that ATO systems will be shut down on the following dates:

    • Saturday 17 December to Sunday 18 December 2016
    • Saturday 31 December 2016 to Sunday 1 January 2017

    We will confirm the exact timing of these outages as soon as possible.

    We have postponed our plans for a large-scale upgrade of our core systems that we had intended to implement over the Christmas period.

      Last modified: 20 Dec 2016QC 50777