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  • CRT Alert 049/2016

    Unscheduled outage for ATO online services


    The ATO released an update on system outages in its latest media releaseExternal Link. As the release states, we hope to resume key services like the Tax Agent Portal and some services on later today.

    Trustee obligations

    We have confirmed that the applicable period for allocating a government rollover or contribution to a member is three days, in accordance with the Superannuation Industry (Supervision) Regulations (SISR) 6.34A. APRA have also confirmed that where the trustee is unable to allocate this within three days, the position outlined in SuperStream FAQ 8External Link will apply.

    APRA supports the three-day rollover rule to ensure that trustees continue to prioritise efficient rollover processing and therefore requires compliance at all times. However, the approach to enforcement recognises that there may be occasions that, for reasons outside the control of the trustee, 100% compliance may not be possible.

    APRA and the ATO acknowledge that this system outage represents a situation in which 100% compliance may not be possible.

    If you have any concerns about meeting your obligations you should speak with your APRA supervisor.

    Service resumption

    When systems are back online, we expect that processes will return to normal and the ATO will be able to manage backlogs. However, should you experience any issues with performance or processing, please contact us at so we can work with you to resolve these issues.

    Once again, we apologise for this inconvenience. We will continue to keep you updated on availability of services through these CRT alerts.

      Last modified: 21 Dec 2016QC 50787