• CRT Alert 053/2016

    Outage Update

    There are no further updates on our progress with resolving the system outage at this time. We still expect to be able to bring services back online on Monday 19 December, and will continue to provide regular updates.

    We are continuing to work with internal and external partners on plans to minimise disruption when services start coming back online, including prioritisation of service releases and dealing with system backlogs.

    We are also establishing a nerve centre, which will operate when we start to bring services back online. This will ensure effective monitoring of systems and processes and rapid response to issues. We will provide further information in a CRT Alert tomorrow about the nerve centre and onboarding processes for each superannuation service.

    We will provide an update in another CRT Alert at around 5pm AEDT and will update the Superannuation DashboardExternal Link with any further information as it arises.

    Keep up to date

    For general information about the ATO system outage, read the latest media releases on Let’s TalkExternal Link and follow ATO on TwitterExternal Link, FacebookExternal Link and LinkedInExternal Link.

    For information specifically about superannuation enabling services, check the Superannuation DashboardExternal Link and subscribe to CRT Alerts.

    We recognise this outage has had a significant impact on your operations, and we appreciate your patience while we work to restore services to normal as soon as possible. Again, we apologise for this inconvenience.

      Last modified: 21 Dec 2016QC 50796