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  • CRT Alert 058/2016

    ATO Online Services Outage Update

    The ATO’s technical support teams continued their work over the weekend to restore SBR1 services. The SBR1 platform is back online, and superannuation services on this platform are being brought back online one at a time in a controlled manner.

    We will provide a progress update in a CRT Alert this evening, including our expectations for SBR2 services. In the meantime, please liaise with your ATO account manager about the whitelisting process.

    We anticipate all funds will be whitelisted for SBR1 services by COB today.

    While our progress in restoring SBR1 is encouraging, we remain cautious and will continue to operate in a low-capacity mode to monitor system stability and performance. Again, please liaise with your ATO account manager in relation to transaction volumes and performance expectations.

    We can confirm that all payments for unclaimed super moneys have been made. You should check to make sure you have received expected payments and email SuperCRT@ato.gov.au with any enquiries.

    Raising incidents

    With services now starting to come back online, you can raise incident tickets by contacting the SBR Service Desk.

    Please only raise each incident once and via one channel only. Making contact with us about an incident via more than one channel creates separate incident tickets for the same issue. This wastes the time and resources available to resolve the issue and slows the incident resolution process.

    Keep up to date

    For general information about the ATO system outage, read the latest media releases on Let’s TalkExternal Link and follow ATO on TwitterExternal Link, FacebookExternal Link and LinkedInExternal Link.

    For information specifically about superannuation enabling services, check the Superannuation DashboardExternal Link and subscribe to CRT Alerts.

    We recognise this outage has had a significant impact on your operations, and we appreciate your patience while we work to restore services to normal as soon as possible. Again, we apologise for this inconvenience.

      Last modified: 22 Dec 2016QC 50833