• CRT Alert 028/2017

    12 April 2017

    Easter weekend planned outage

    As advised in CRT Alert 018/2017, services will be unavailable over the Easter period from 10pm AEST Thursday 13 April until 6am AEST Tuesday 18 April.

    All production services will be unavailable during these times, including:

    • SuperTICK
    • SuperMatch
    • Fund Validation Service (FVS)
    • Electronic Portability Form (EPF)
    • Bulk Data Exchange (BDE), including bulk services for SuperTICK versions 1 and 2
    • departing Australia superannuation payment (DASP) online application system.

    The SBR2 external vendor testing environment (ETVE3) will be unaffected during these outages.

    We expect services to resume at full capacity and performance on Tuesday morning. We will monitor services during resumption and provide an update if we detect issues. If you experience any problems when services resume, please contact the SBR Service Desk or your ATO account manager.

    During this planned outage our technical teams will continue work to replace our storage area network (SAN). Replacing the SAN is critical to ensuring the future stability and reliability of our superannuation services and will address the problems that caused the incidents in December and February.

    We understand the effect of these scheduled outages on your operations. We thank you for your continued understanding and patience while we undertake this important work to improve our services to you.

      Last modified: 12 Apr 2017QC 51775