• CRT Alert 034/2017

    16 May 2017

    SuperStream services outage

    Services on our SBR2 platform are currently unavailable, including:

    • SuperTICK3
    • Fund Validation Service (FVS)
    • SuperMatch2.

    Our IT partners are working to restore services as a priority and we'll keep you updated on our progress. Systems were available for a period overnight, however further restoration work is now underway. We will provide another update after 10am.

    The unclaimed superannuation money (USM) remittance and recovery run scheduled for this week has not been affected by this outage and you should receive payments and data in the usual timeframes.

    We can confirm that no data was lost as a result of this outage. Any data requests affected at the time of the outage would have generated an error response, and all data that reached the ATO has been restored and processed.

    We appreciate the effect of this outage on your operations and are doing everything possible to restore services as quickly as possible. We apologise for this inconvenience.

    For the latest information, monitor the Superannuation DashboardExternal Link.

      Last modified: 16 May 2017QC 52111