• CRT Alert 035/2017

    16 May 2017

    SuperStream services outage – Update

    There has been a delay in restoring superannuation services on the SBR2 platform, including SuperTICK3, SuperMatch2 and Fund Validation Service (FVS).

    We are working with our IT partners and taking a systematic approach to ensure a reliable return to service, however it is unlikely that services will be available before close of business today.

    We can confirm that the version of the fund validation service file available yesterday remains an accurate version.

    We want to reiterate that no data has been lost and any data requests affected will have generated an error response.

    We appreciate your patience and will provide another update as soon as more information becomes available.

      Last modified: 16 May 2017QC 52112