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  • CRT Alert 060/2017

    24 August 2017

    Remittance and recovery run correspondence issues

    Some remittance advice and recovery notices (RARNs) associated with Electronic Commerce Interface (ECI) contributions processes have been delayed. If you have received a payment without a corresponding RARN, please hold onto the payment. We are working to fix the problem and reissue these RARNs next week.

    This issue has affected the following remittance and recovery runs:

    • SG Remittance 14 August
    • SG Recovery 14 August
    • SHA Remittance 21 August
    • LISC Remittance 21 August.

    If you have already received RARNs for these processing runs you do not need to take further action.

    Are you cutting over to SuperStream contributions?

    Some funds have told us that because they are cutting over to SuperStream for government contributions they will not be able to receive RARNs via ECI after this week.

    If so, you will need to return those payments for which you haven't received a RARN and send an email to with details of the returned payment.

    We apologise for this inconvenience. If you have queries, please email

      Last modified: 25 Aug 2017QC 53153