Show download pdf controls
  • CRT Alert 002/2018

    11 January 2018

    ATO online issues – total superannuation balance

    We are investigating a problem in which duplicate accounts cause incorrect total superannuation balance information to appear in ATO Online and our internal systems.

    We're working to fix the problem as soon as possible.

    You do not need to report this error to the ATO.

    While we're working to resolve this issue, you may receive enquiries from your members about their total superannuation balance. Your members may ask you to confirm the value of their superannuation accounts held by you.

    We'll be implementing and testing a fix for this problem over the next few weeks and will update you as soon we can.

      Last modified: 12 Jan 2018QC 54323