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  • CRT Alert 018/2018

    16 March 2018

    Clearing house CTR issues

    We are aware of an issue affecting some contribution transaction request (CTR) messages through the Small Business Super Clearing House (SBSCH).

    Some funds have received payments without a corresponding CTR message and others have received CTR messages that don't correspond with the payments they've received.

    We have identified the issue and implemented a solution. You should start to receive new CTR messages (for any that were missing or incorrect) from this evening.

    You may notice higher message volumes from tonight and over the weekend as we process the backlog.

    If you experience any further problems email

    We'll provide another update by 5pm AEDT on Monday.

      Last modified: 19 Mar 2018QC 54803