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  • CRT Alert 028/2018

    29 March 2018

    We're contacting your members about ATO-held unclaimed super

    From 5 April we’ll initiate an outbound email campaign to tell 80,000 individuals that the ATO is holding unclaimed super money (USM) belonging to them. This will be followed by 20,000 letters and SMS on 16 April.

    While we expect most enquiries to be directed to the ATO, your members may also contact you seeking guidance about USM they want to claim or transfer. We’re providing you with copies of our correspondence templates so you can prepare for those enquiries. You can request copies of these templates by emailing

    Your members will be asked to claim their USM by transferring it to a preferred super account. The easiest way for them to do this is via a myGov account linked to ATO online services. If individuals don’t have a myGov account they’ll be asked to set one up.


    The ATO currently holds unclaimed money for around 5.38 million accounts with a total value of $3.75 billion as at 30 June 2017.

    The ATO has a number of strategies aimed at reuniting individuals with their lost and unclaimed super.

      Last modified: 29 Mar 2018QC 54935