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  • CRT Alert 045/2018

    3 May 2018

    Remittance and recovery scheduling changes

    Co-contribution remittance

    We have identified an issue where incorrect member account numbers are being included for some members in remittances sent to funds since 9 April 2018. This occurred as a result of changes made to the aggregation service.

    We are currently working to resolve this issue. To avoid new remittances being affected, we will cancel the 4 May 2018 Co-contributions remittance run in order to verify the resolution before we issue new remittances.

    What you need to do

    If you received a remittance with incorrect member account details for a co-contributions product you should follow your current business-as-usual processes for responding to messages and return the payment where required.

    Co-contribution recovery

    CRT Alert 044/2018 advised you may experience an increase in recovery volumes in April. Due to system issues, the increased recovery volumes will also occur in May.

    What you need to do

    If you receive a recovery notice, just follow your business-as-usual processes.

    See also:

      Last modified: 03 May 2018QC 55328