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  • CRT Alert 010/2019

    Excess contributions and Division 293 release authority statements issues resolved.

    As outlined in CRT Alert 002/2019External Link we advised you that we were having issues with the excess contributions and release authority statements. These issues have now been resolved.

    Release authority statements issuing to the incorrect address within the right fund

    The system fix deployed on 17 January has corrected the address issues we had with release authority statements issuing to the incorrect fund address. Funds will now start to receive these statements at the correct address.

    Release authority statements not issuing

    A system fix has been now been deployed and the small number of funds that have been affected will now start to receive large volumes of release authorities as we clear the backlog.

    Our call centre staff are aware of both issues and have advised clients not to contact their fund directly.

    No debt action will be taken against the affected clients we have identified.

      Last modified: 08 Feb 2019QC 57870