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  • CRT Alert 056/2019

    Christmas shutdown notification

    From midday Australian eastern daylight time (AEDT) 24 December, our systems will progressively become unavailable as we prepare for major systems upgrades over the Christmas and New Year break.

    We’ve published notifications on our dashboards; we expect services to be restored at 6.00am AEDT on 2 January 2020.

    You should consider what reporting or activities you can lodge with us before the outage period starts.

    Availability of super services

    To support member rollovers, the SuperTICK service in single request processor (SRP) will remain operational across the full shutdown period. 

    All other super services including SuperMatch, MAAS, MATS, fund validation service (FVS) and the small business super clearing house will all be unavailable during the shutdown period. Where possible you should speak to your digital service provider (DSP) to avoid sending messages to these services during this time as they won’t be processed.

    Response to messages during the shutdown period

    The following messages will display during this period.

    SuperMatch and FVS requests sent in SRP:

    • You will not receive a technical receipt and will receive the following error message:
      • Error – SBR.GEN.FAULT.SERVICEACTIONDENIED
      • Description – The ATO may be currently experiencing technical issues or your software is not registered with Standard business reporting (SBR).
    • No messages will be processed.

    SuperMatch, FVS, MAAS and MATS in batch and bulk (BBRP):

    • You will receive a technical receipt and the following error message:
      • Error – SBR.GEN.FAULT.SERVICEACTIONDENIED
      • Description – The ATO may be currently experiencing technical issues or your software is not registered with SBR.
    • No messages will be processed.

    Resumption of services

    Following the completion of this major release, we will undertake a health check of services before resuming full operation from 6.00am on 2 January 2020.

    Your digital service provider (DSP) will be contacted by their digital partnership office (DPO) account manager to ensure all DSPs are brought back online to the super services on 2 January.

    Additional maintenance periods have been scheduled early in the New Year and have been published on the super dashboard:

    • 11:30pm AEDT 2 January 2020 till 07.00am AEDT 3 January 2020
    • 11:30pm AEDT 4 January 2020 till 07.00am AEDT 5 January 2020
    • 11:30pm AEDT 7 January 2020 till 07.00am AEDT 8 January 2020
    • 11:30pm AEDT 9 January 2020 till 07.00am AEDT 10 January 2020
    • 11:30pm AEDT 11 January 2020 till 07.00am AEDT 12 January 2020.

    These maintenance periods will only be used for urgent system fixes and our dashboard will provide the latest information.

    Ensure you and your staff monitor the Super dashboardExternal Link for updates throughout the major release.

    Reporting timeframe requirements

    As SuperTICK SRP will be available during the period, your ability to meet the three day rollover requirements will be unaffected.

    The period our systems will be unavailable includes three and a half business days (considering weekends and public holidays). If the resumption of services proceeds as expected, you will be able to meet your five business day MAAS and 10 business day MATS reporting timeframes. If the period that our systems are unavailable impacts those timeframes we will issue further advice and guidance to industry.

      Last modified: 09 Dec 2019QC 60864