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  • CRT Alert 043/2020

    COVID-19 early release of super - end of year shutdown and program closure arrangements

    End of year shutdown arrangements

    ATO offices will generally be closed from midday 24 December 2020, to start of business 4 January 2021.

    To support individuals submitting a COVID-19 Early release of super (ERS) application during our shutdown period, we will have staff available in our contact centre on 29, 30 and 31 December 2020 to assist individuals with submitting their application. Our staff will be available on 1300 662 211, between 10.00am and 6.00pm Australian Eastern Daylight Time (AEDT).

    The arrangements for issuing fund approval and additional information files during this period will be:

    • The last fund files prior to Christmas, will be sent on 24 December 2020 – this will include all approvals up to 22 December 2020.
    • We will send fund files on 30 December 2020 – this will include all approvals for 23 December 2020 to 28 December 2020.
    • Fund files will recommence as normal on 5 January 2021 for the remainder of approvals for applications made up to 31 December 2020.

    We will also have fund support available on 29, 30 and 31 December 2020 through the usual mailbox.

    Program closure arrangements

    Applications for the COVID-19 early release of super measure will close at 11.59pm AEDT on 31 December 2020.

    Applications cannot be accepted after this time, however funds may still receive a small number of fund approval files into January 2021 relating to applications that require remediation.

    This process is anticipated to continue until late January 2021. A Super CRT Alert will be sent in January 2021 to confirm the last day that files will be sent to funds.

    Further information:

      Last modified: 04 Nov 2020QC 64113