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  • CRT Alert 012/2021

    SMSF Verification Service (SVS) – high volume of manual verification requests

    We have received an unexpected high volume of manual verification requests causing a delay in processing these requests. We are endeavouring to process these requests as soon as possible.

    Please do not send multiple requests for the same member as the original request will be processed.

    On 18 October the manual verification template will be updated to make the ESA and bank account details fields mandatory. Until then, when you do not provide these details in the template the ATO cannot verify them and the response you receive will be based on the information you have provided only.

    Funds are reminded the SVS is the mandatory electronic service that must be used to verify SMSF details prior to making a rollover to an SMSF. Manual verification can only be requested in the following circumstances:

    • a fund does not hold the member’s TFN
    • the SVS is not operational or available for an extended period (more than 3 business days).

    If you receive a ‘Not Verified’ response from the SVS refer to the SVS Business Implementation GuideThis link will download a file on how to manage those responses. A manual verification request is not required to confirm outcomes already received via the SVS.

      Last modified: 12 Oct 2021QC 67012