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  • Lost member reporting obligations

    At a minimum, you are required to assess the lost status of your members biannually:

    • on or after 30 June but before 31 October and if there has been a change in the member’s ‘lost status’ account attribute – this information should be reported on or before 31 October
    • on or after 31 December but before 30 April and if there has been a change in the member’s ‘lost status’ account attribute – this information should be reported on or before 30 April.

    You may report the lost status more frequently if you wish to do so.

    Unable to meet your lost member reporting obligations

    If you are unable to meet your lost member reporting obligations through the Member Account Attribute Service (MAAS) by the required timeframe, you may request a deferral of your member reporting obligations.

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      Last modified: 16 Sep 2020QC 63690