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  • Transition to Super Enquiry Service by 1 October 2021

    A Super news article was published at the end of June 2021 requesting APRA funds and administrators to voluntarily transition to the Super Enquiry Service (SES) by 1 October 2021. We thank all the funds and administrators who have already onboarded.

    The Super Enquiry Service is a contemporary web-based service for online enquiries. There are several advantages to onboarding with the Super Enquiry Service, these include:

    • increased visibility allowing you to monitor the progress of enquiries in real time
    • greater security allowing a more secure and effective transfer of sensitive data, replacing the Data Transfer Facility (DTF).

    Although we will continue to monitor our CRT mailbox, our preference is for funds and administrators to use SES when seeking assistance.

    The CRT mailbox should only be used by entities who are unable to access the service or as a backup channel in case of a system outage. If emails are still being sent to Super CRT mailbox from 1 October 2021, we may contact you to arrange onboarding to the SES.

    To assist you in your onboarding process please see Accessing Super Enquiry Service for APRA funds on our website for further details.

    Updates to SES

    • in the near future, we intend to use SES for ATO initiated communication, where previously you would have received these via email
    • content will be added progressively to the knowledge base for you to search for information, including FAQs
    • an “Announcement Banner” will be added for us to relay information to all SES users simultaneously. When a user logs in, they will see the information on the home page

    See also:

    Keep up to date:

      Last modified: 17 Sep 2021QC 66804