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  • USM technical receipts and correct use of PRNs

    A change has been implemented to prevent super providers from re-using payment reference numbers (PRNs) in different unclaimed super money (USM) data messages within a 12-month period. This change has been implemented in accordance with the SuperStream data and payment standards that provide that PRNs cannot be used more than once in a 12-month period.

    If you make a USM lodgment re-using a PRN used with us in the previous 12-month period, we will notify you of your error and request a new PRN.

    If you are unable to provide a new PRN for the data message, we will cancel it and you will need to re-submit a new data message with a unique PRN.

    When reporting via SuperStream, you need to check for two types of messages to be able to confirm successful receipt of data messages sent:

    • Technical receipt – to say we have received your data message via the ATO gateway
      • if you don’t receive a technical receipt you need to contact your gateway to see why the data message was rejected, correct the data message and resend to us
      • if you receive a technical receipt, check for an Unclaimed Superannuation Money Outcome Response (USMOR).
    • USMOR –which advises we have successfully processed your data message and recorded the client details on the members account in ATO systems
      • if a successful USMOR is received, no further action is required
      • if an unsuccessful USMOR is received, it will include an error code advising why the data message was rejected. You need to check the error code to see why the data message was rejected, correct the data message and resend to us.

    If you cannot determine why the message has been rejected or if you receive a technical receipt by no USMOR and need assistance, email The following information must be provided to enable us to investigate the issues

    • data message conversation id
    • PRN
    • $value
    • date
    • error code.

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      Last modified: 12 Oct 2020QC 63916