SuperStream rollovers - issues obtaining an electronic service address?

As a self-managed super fund (SMSF) trustee, you must comply with the SuperStream rules that apply to rollovers to, and from, your SMSF from 1 October 2021.

To comply with these rules and enable rollover data to be sent electronically between the funds via SuperStream, you need to obtain an electronic service address (ESA) from an SMSF messaging provider that offers SuperStream rollover services.

You can find a list of SMSF messaging providers that offer an ESA for SuperStream rollover services on our website. You can also use your SMSF professional to assist.

We understand that some SMSF trustees have had issues obtaining an ESA from an SMSF messaging provider to ensure a rollover occurs within the required timeframe of three business days from receipt of all information required to process the request.

If you have attempted to obtain an ESA to make a rollover from your SMSF, or receive a rollover from another SMSF, but you had issues doing so, you can contact us on 13 10 20 and select fast key codes 4 then 1 to discuss your options.

We will check if you have a SMSF messaging provider that provides rollover services:

• If you do - we will ask you to contact the provider for further assistance.
• If you don't - you can request to undertake the rollover outside SuperStream. We will confirm over the phone that you can use the paper process used for rollovers prior to 1 October 2021 and make a record of the approval. You should let your SMSF auditor know you obtained our approval to make a rollover using the paper process and provide them with the reference number for the call. Your auditor will not be required to report a contravention to us where you have received our approval to make the rollover outside SuperStream. This is a temporary measure put in place to help facilitate SMSF rollovers.

Using a paper form to conduct a rollover outside SuperStream on or after 1 October 2021 without first seeking our approval is a reportable breach of the SuperStream rules. In lodging an Auditor/actuary contravention report, your auditor should tell us the reason(s) why the rollover was conducted outside SuperStream, so we can take this into account when risk assessing the fund and deciding whether to apply penalties.

Where we can see the SMSF trustee has had issues obtaining an ESA we are unlikely to impose penalties for non-compliance with the SuperStream rules.

If you have other issues complying with the SuperStream rules, please contact us on 13 10 20 and select fast key codes 4 then 1 to discuss your options.

The process is available only for rollovers from a SMSF and between SMSFs. If you have issues obtaining an ESA to make a rollover from an APRA regulated super fund to an SMSF, you will need to contact the APRA fund directly.

See also

• SuperStream rollovers and release authorities for SMSFs
• SuperStream Rollovers v3 guide for self-managed super funds
• Rollovers
• Electronic service address
• Register of SMSF messaging providers
• SMSF checklists

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