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  • Member Account Attribute Service

    The Member Account Attribute Service (MAAS) is the service for reporting changes to member's account phases and attributes when they occur (event-based reporting). This includes the opening and closing of member accounts.

    MAAS is part of an APRA-regulated fund's reporting obligations via the SuperStream data standard.

    This content provides an overview of the SuperStream service. For guidance on your reporting obligations via MAAS, see the fund reporting protocols.

    On this page:

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    MAAS design

    MAAS is designed so you only need to report changes to a member's account phases and attributes when they occur.

    You need to use MAAS to:

    You also need to know about the:

    MAAS attributes and phases

    The account attributes and phases that need to be reported via MAAS are:

    • Account phase
    • Account status
    • Contributions accepted
    • Inward rollovers accepted
    • Member outward rollovers accepted
    • Government rollovers accepted
    • Lost status
    • Defined benefit interest
    • Insurance
    • Grandfathering
    • Innovative income stream product.

    Details of these attributes and phases and how to report them through MAAS can be found in the MAAS business implementation guide (DOCX, 707KB)This link will download a file

    Examples of phases and attributes that are reported through MAAS include:

    • when an account is opened or closed
    • the phase of the account – for example, accumulation or retirement
    • the indicators that are linked to the account – for example, whether insurance cover is attached to the account
    • what transactions accounts can receive – for example, if an account can receive super co-contributions and low income super tax offset payments from us.

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    Lost member reporting

    MAAS is used by you to report lost members to us.

    MAAS includes an attribute for the lost status of a member and you will report changes to this status, as outlined in the MAAS business implementation guide (DOCX, 707KB)This link will download a file

    When you report lost members through the MAAS, details of the member's contact information held by us will be provided in response, where possible, to assist in reuniting a member to their account. Use of the returned data is subject to restrictions – see Provision of member information protocol.

    Your obligation for reporting lost members through MAAS is twice a year, however you may choose to report more regularly.

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    Provision of Details service

    MAAS design includes an optional component for providers. The Provision of Details (POD) service allows you to request ATO-held contact details in certain circumstances, for example, before a member becomes lost.

    Use of the data returned to you by POD is subject to restrictions – see Provision of member information.

    We no longer provide participating super providers with information under the lost members register (LMR) provision of addresses program.

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    Opening or closing of member accounts

    Reporting of all new, closed or updated member accounts must be lodged through MAAS.

    Previously, SuperTICK allowed you to report open and closed accounts. MAAS is now the only reporting channel you should use to notify us of open and closed accounts.

    Tax file number (TFN) validation is still available through SuperTICK.

    MAAS key dates

    • 1 April 2018    
      • funds could commence reporting through MAAS
    • 31 October 2018    
      • MCS were due for the 2017–18 financial year (last MCS)
      • MAAS compliance date.

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    Last modified: 20 May 2019QC 54832