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  • SuperTICK terms and conditions

    The terms and conditions outlined on this page apply to the use of the SuperTICK online service.

    SuperTICK must be used by trustees of super entities and RSA providers to validate member/RSA holder information when processing rollover requests and initial registration information associated with employer contributions.

    SuperTICK can also be used to validate member/RSA holder information on a voluntary basis, and to notify the Commissioner of a new account that has been created for a member/RSA provider.

    SuperTICK is designed for internal use only and must not be incorporated into external services that a super entity, regulated exempt public sector super scheme or RSA provider may provide.

    SuperTICK access

    SuperTICK is available to trustees of super entities and regulated exempt public sector super schemes and RSA providers.

    For fraud protection reasons, the ATO may impose limits on how many tax file numbers (TFNs) are queried by a user at any point in time or during a single day.

    To access SuperTICK for a super entity, regulated exempt public sector super scheme or RSA provider, you must hold an AUSkeyExternal Link on behalf of:

    • that super entity, regulated exempt public sector super scheme or RSA provider, or
    • an entity with a current appointment or authorisation on behalf of that super entity, regulated exempt public sector super scheme or RSA provider.

    Your AUSkey must have permission to access SuperTICK.

    Using SuperTICK

    Computer system, software and data compatibility risks

    It is your responsibility to take appropriate and adequate precautions to ensure that the information obtained from SuperTICK is free of viruses or other contamination that may interfere with or damage your computer system, software or data.

    The ATO accepts no liability for any interference with or damage to a user’s computer system, software or data occurring in connection with or relating to this service.

    Non-availability, interruptions and faults

    While we will make reasonable efforts to ensure SuperTICK is available, we make no guarantees to provide continuously available access to the service, nor to provide access which is uninterrupted or fault free.

    No warranties

    While we have taken all reasonable care to ensure information provided to you via the service is accurate, subsequent changes in circumstances may occur at any time and may affect the accuracy of the information. The ATO does not give any warranty, make any representation as to, or accept responsibility for the accuracy, correctness, reliability, timeliness or completeness now or in the future of any information provided to you via the SuperTICK service.

    Breach of these terms and conditions

    SuperTICK must only be used by or on behalf of trustees of super entities, regulated exempt public sector super schemes and/or RSA providers and only for the purposes for which it is designed. Where a person holding an AUSkey accesses or uses SuperTICK other than in accordance with these terms and conditions, the ATO may (in addition to any other rights it may have):

    • terminate the ability of that AUSkey to access the SuperTICK service, and
    • report the matter to the entity or entities for whom that AUSkey is held or purportedly used, and to the authority that issued that AUSkey.

    See also:

      Last modified: 07 May 2018QC 35365