Show download pdf controls
  • New Tax return status report

    We will soon send you a weekly Tax return status email, which reports the actions we are taking when processing your clients' tax returns. This new email will eventually replace the current 30 day delayed report, but initially you may receive both.

    Your clients will first appear on the Tax return status report 10 days after lodgment, and their return's status will be included in the email each week until we finish processing their returns.

    The new report will give you information that may help you answer your clients' queries about the progress of their return. It will provide details about what might be causing processing delays, including:

    • bankruptcies and debt agreements
    • your clients' relationships to other entities (such as directors, trustees or partnerships)
    • current or non-pursued debts with us or other government agencies, such as Centrelink
    • if we need to review multiple lodgments or amendments, or manually verify information within a tax return.

    You can also use Online services for agents to check the progress of your clients' tax returns at any time. At the Client summary, select Lodgment then Income tax and select History to view the status of your client's return.

    As multiple actions may be underway as we process your client’s tax return, the status and outcome appearing in in Online services for agents may differ to the details reported in the Tax return status email.

    See also:

    Last modified: 25 Jun 2019QC 59425