• Claiming compensation

    After our unplanned system outages, we provided lodgment deferrals, and remitted interest and penalties where the outages affected you and your clients' lodgments. However, some of you have since asked us about compensation.

    The whole of Commonwealth Scheme for Compensation for Detriment caused by Defective Administration (CDDA) is a discretionary scheme allowing us to consider claims and pay compensation if you or your clients have suffered disadvantage or loss because of defective administration.

    We consider claims in accordance with guidelines issued by the Department of Finance. If you submit an application for compensation you must address the criteria set out in the guidance material, establishing:

    • you suffered direct financial loss
    • the loss was caused by our defective administration
    • you have taken reasonable steps to mitigate that damage.

    The CDDA scheme is a remedy of ‘last resort’. Where we can limit disadvantage by other means, with deferrals of time to lodge and not applying penalties or interest, we will explore these prior to an offer of compensation under the scheme.

    See also:

    Last modified: 12 Sep 2017QC 53269