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  • Contacting your clients about STP reporting irregularities

    We are currently emailing Single Touch Payroll (STP) enabled employers who have either:

    • ceased reporting for over 45 days
    • have submitted employees under multiple payroll or BMS IDs.

    These reporting errors may cause their employees to see incorrect, incomplete or multiple entries in their income statements.

    For your business clients who have been contacted by us:

    • encourage them to check their data is accurate
    • remind them that they must finalise their employees' end of year payroll information before 31 July – even if employees have ceased working for them or they have dropped below the threshold for reporting.

    You can find information on finalising end-of-year STP reports online to assist you in finalising their reports.

    If you have individual clients whose information is incomplete or incorrect, we are encouraging them to wait until their employer has finalised their STP reports before lodging their return.

    See also:

    Last modified: 02 Jul 2019QC 59507