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  • Accounts and payments

    Instructions for specific functions under the Accounts and payments menu.

    Find out about:

    Accounts summary

    With this function you can:

    • display a full account list for a client
    • download transactions
    • pay the outstanding accounts
    • filter accounts by account type (including an option to show closed accounts).

    To view accounts summary:

    • select a client
    • select Accounts and payments then Accounts summary
    • a full list of all account details will show, including
      • account name – select to view the transactions for the account
      • payment reference number – for accounts that can receive payments
      • overdue – if blank the account has no overdue amount, is closed or insolvent
      • balance – may include amounts that are not due yet
      • payment options or voluntary repayment link – select to go to payment options
      • payment plan – will display if there is a payment plan for income tax, activity statement, SG director penalty, super guarantee employer and fringe benefit tax accounts
       
    • select Filter to filter by Account type – for Account type groups that have more than five accounts use the drop-down menu to view all accounts
    • select Print friendly version to print or save the account summary
    • to view closed accounts select Show closed accounts at the top left-hand corner. This option will only display if there are closed accounts.

    To view account transactions:

    • at accounts summary select Account name then Filter to filter and sort transactions by
      • Date range – From/To
      • Processed date – the date we have finalised processing and update the account
      • Effective date – the date a refund is sent or for a debt, when the payment is due
      • Newest date or Oldest date - the order of the transactions
       
    • select Download. A new window will open with the results in a CSV or HTML format – you can print or save a copy
    • select Payment options to make a payment or Payment plan view to view or make a payment plan.

    Tax accounts

    You can view all tax accounts for your client.

    To view your client's transactional history, amounts owing and the account balance:

    • select a client
    • select Accounts and payments then Tax accounts
    • select Print friendly version to print or save the tax accounts
    • select an account to view transactions, then select
      • Download to print or save in HTML or CSV
      • Filter to sort specific transactions by Processed or Effective dates and date range
      • Payment plan to view or make a payment plan
      • GIC calculator
       
    • select how many results to show using the drop-down menu.

    Your client may have more than one account related to activity statements. Each account will have a three-digit account sequence number, for example, 001, 003, 010. These sequence numbers are viewable in Tax accounts. They may be referred to as client activity centre (CAC), Integrated Client Account (ICA), a Branch or Activity statement account.

    Excise and resource rent tax accounts

    Accounts are displayed in the following account type order:

    • Excise duty
    • Excise grants – with GIC
    • Excise equivalent goods
    • Petroleum resource rent tax (PRRT)
    • Mineral resource rent tax (MRRT).

    Note: If the same account type exists they will be grouped under their account type description. If there are more than five accounts within a group use the drop-down menu to view the full list.

    To view:

    • select a client
    • select Accounts and payments then Excise and resource rent tax accounts to display  
      • Account description
      • Overdue amount
      • Not yet due
      • Balance
       
    • select an account to view a list of transactions. Select Filter to sort by Processed date or Effective date and the date range
    • select Print friendly version to print or save in HTML or CSV.

    Loan accounts

    You can view the loan accounts and balances for:

    • Higher Education Loan Program (HELP)
    • VET Student Loan (VSL)
    • Student Financial Supplement Scheme (SFSS)
    • Trade Support Loan (TSL)
    • Student Start-up Loan (SSL)
    • ABSTUDY Student Start-up Loan (ABSTUDY SSL).

    Note: Loan information is transferred to us from other government agencies. There may be a delay between when your clients acquire the loan and what is shown in the system.

    To view:

    • select a client
    • select Accounts and payments then Loan accounts to display  
      • Account description
      • Balance
      • Voluntary repayment
      • Print friendly version
       
    • select an account to view a list of transactions. Select Filter to sort by Processed date or Effective date and the date range
    • select Print friendly version to print or save in HTML or CSV.

    Note: HELP account transactions will only be available from 1 July 2014 onwards. VSL accounts will be available from 1 July 2019 onwards.

    Super guarantee accounts

    To view:

    • select a client
    • select Accounts and payments then Super guarantee accounts to display
      • Account name – select to view an account
      • Overdue amount
      • Not yet due
      • Balance
      • Payment plan – to view an existing payment plan.
       
    • select an Account name to view a list of transactions. You can
      • select the Payment plan link if there is an existing payment plan
      • Filter to sort by Processed date or Effective date and the date range
       
    • select Print friendly version to print or save in HTML or CSV.

    Note: When an account is in debt, a link to the general interest charge (GIC) calculator will be available.

    Super fund administration accounts

    The following accounts are available for your super fund clients:

    • Superannuation
    • Unique superannuation identifier (USI)
    • Unclaimed superannuation money.

    To view:

    • select a client
    • select Accounts and payments then Super administration accounts to display  
      • Role name
      • Balance
      • Download
      • Account type – use the drop-down menu
      • Payment plan – link to an existing payment plan
       
    • select role name to view a list of transactions, then  
      • select the Payment plan link if there is an existing payment plan.
      • Filter to sort by Processed date or Effective date and the date range
       
    • select Print friendly version to print or save in HTML or CSV.

    Note: The date range filters are limited to returning a maximum of 10,000 transactions.

    Overpaid super accounts

    Overpaid superannuation accounts are only applicable to individual or sole trader clients.

    You can view overpaid super accounts in the following order:

    • low income superannuation contribution (LISC) individual recovery
    • super co-contribution individual recovery.

    To view:

    • select a client
    • select Accounts and payments then Overpaid super accounts to display
      • Account name
      • Overdue amount
      • Not yet due
      • Balance
      • Payment plan link
       
    • select an Account name to view a list of transactions. You can
      • select the Payment plan link if there is an existing payment plan
      • Filter to sort by Processed date or Effective date and the date range
       
    • select Print friendly version to print or save in HTML or CSV.

    Transfer request

    To request that payments be transferred from one account to another account held by a client:

    • select a client
    • select Accounts and payments, then Transfer request
    • complete the mandatory fields
    • select Next to review the details entered
    • select the Declaration then Submit
    • select Print friendly version to print or save a copy
    • you can view the request in the sent items in Practice mail.

    Refund request

    You can use this function to request a refund for an account with a credit balance, if:

    • the account balance is greater than 50 cents
    • the request is greater than 50 cents
    • the client doesn't have overdue activity statements
    • financial institution details are present and correct.

    To request a refund:

    • select a client
    • select Accounts and payments then Refund request
    • complete the mandatory fields
    • select Next to review the details entered
    • select the declaration then Submit
    • select Print friendly version to print or save a copy
    • you can view the request in the sent items in Practice mail.

    Payment plans

    You can view or make payment plans for your client for the following accounts:

    • Income tax
    • Activity statement
    • Super guarantee director penalty accounts
    • Super guarantee employer
    • Fringe benefits tax.

    Help with paying has detailed information on how to make and manage payment plans, including when a payment plan may default. If you are new to payment plans we recommend you read this information.

    You can only make a payment plan if your client:

    • has an existing debit amount under $100,000 (total balance or overdue amounts)
    • has no payment plan for that debt
    • hasn't defaulted on a payment plan for the relevant account more than twice in the past two years.

    See also:

    Make a payment plan

    • select a client
    • select Accounts and payments, select Payment plans, then select Add to make a new plan.

    Note: You cannot add a payment plan if one already exists for that debt.

    • At the Make a payment plan screen
      • Select account – only the accounts for which you can make an online payment plan will be displayed
      • Select amount – a payment plan can be made for either the full account balance or the overdue amount. If the overdue amount of the account is selected, the remaining balance needs to be paid by the due date
      • Select payment method – direct debit is not currently available for activity statement accounts
      • Select payment frequency – Lump sum, Weekly, Fortnightly or Monthly
      • Payment date – the date must be within seven days of the payment plan being established (excluding weekends and public holidays) and must be on a business day
      • How much will your upfront payment be? – an upfront payment is required. Your client can nominate the amount of the upfront payment. There is a minimum payment requirement which varies between 10% and 20% of the total amount of the payment plan depending on your client’s circumstances. This minimum amount will display automatically
      • Reminder preferences – for tax agents, select if you or your client wants to be notified with a payment is due. Select SMS or email and enter the details of where the notification will go, then select Save.
      • How much will your instalments be? – enter the instalment amount
      • select Calculate payment plan
      • select Next.
       
    • Payment plan details are displayed for review. Adjustments can be made before proceeding.
    • Select the Declaration then Submit.
    • You will receive confirmation that your client’s payment plan has been successfully created.
    • Select Print friendly version to print or save a copy of the schedule, payment method and payment reference numbers.

    For most tax and super accounts the payment plan will automatically finalise when the balance of an account is paid. For activity statement accounts, the payment plan may continue to display as active even if the balance is paid in full, unless one of the following occurs:

    • we cancel the payment plan
    • the final instalment date of the payment plan is reached
    • a new debt goes onto the account, making the balance above the expected payment plan balance. This will default the payment plan.

    Note: Your client's Tax account screen will also have a link to make a payment plan where applicable.

    View a payment plan

    To view the instalment schedule for existing payment plans:

    • select a client
    • either
      • select Accounts and payments then Payment plans
      • at the Client summary For action select Payment plan next to the account
       
    • the following information will display  
      • Account
      • Amount
      • Payment method
      • Payment frequency
      • Plan total.
       

    You can also view the payment due dates and status of payment for previous instalments.

    Note: It can take up to 14 days for the payment status to update.

    Card payment

    To make online credit and debit card payments for a client:

    • select a client
    • select Accounts and payments then Card payment
    • at Account details select the accounts to pay in a single card transaction. You can select more than one account and make payments from $10 to $20,000,000
    • at Card details complete the mandatory fields
    • select Next
    • review the details then select Submit
    • select Print friendly version to print or save a copy.

    Note: Additional payments or payment in full can be made at any time. The option to pay by credit or debit card is only available for accounts displayed. For all other payment options, see How to pay.

      Last modified: 16 Sep 2019QC 54079