• Our service commitment

    During tax time, we hold meetings with the ATO Tax Practitioner Advisory Group (ATPAG) to discuss any emerging issues, to share our progress, and take on board your ideas.

    See also:

    Tax returns

    We will aim to finalise the majority of electronically-lodged current year returns within 12 business days of receipt. This includes both individual and non-individual returns.

    Returns lodged on paper could take up to 50 business days from receipt to be finalised. We encourage you to lodge electronically if at all possible.

    If a return is incomplete, incorrect, needs checking or relates to a prior year, it may take us longer to finalise.

    We will continue to send you a weekly email with a list of your clients whose individual returns we do not expect to finalise within 30 calendar days. The list will include the:

    • client's name
    • tax agent client identifier
    • year of return
    • reason code for the delay.

    See also:

    • Reasons for delay – a list of reason codes with descriptions of what each code means.

    Amendments

    We encourage you to lodge electronically if possible. We will aim to finalise the majority of electronically-lodged amendments within 20 business days of receipt. Amendments lodged on paper could take up to 50 business days from receipt to finalisation.

    See also:

    Last modified: 30 May 2016QC 45684