• Tax Time update – 1 August 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 31 July 2017

    Current year returns received as at 31 July 2017

    Comparison – Current year returns received as at 31 July 2016

    Individual

    Electronic

    3,339,311

    3,034,978

    2,770,438

    Paper

    27,220

    19,633

    34,295

    Non-individual

    Electronic

    131,708

    46,984

    43,840

    Paper

    6,420

    4,154

    3,966

    Self-preparer

    myTax

    1,521,163

    1,428,507

    1,222,654

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    564,646

    480,577

    68,060

    Electronic Lodgment Service (ELS)

    1,364,476

    1,152,376

    1,504,780

     

    Summary

    Overall year to date returns received as at 31 July 2017

    Current year returns received as at 31 July 2017

    Comparison – current year returns received as at 31 July 2016

    Electronic returns received

    Individual

    3,339,311

    3,034,978

    2,770,438

    Non-Individual

    131,708

    46,984

    43,840

    Total Electronic

    3,471,019

    3,081,962

    2,814,278

    Paper returns received

    Individual

    27,220

    19,633

    34,295

    Non-Individual

    6,420

    4,154

    3,966

    Total paper

    33,640

    23,787

    38,261

    Tax refunds – Current year as at 31 July 2017

    Refunds issued     2,108,942

    Refunds issued ($m)   5,388

    Average refund ($)       2,555

    Telephony service standard performance as at close of business 31 July 2017

    From 1 July 2017 we have received approximately 864,173 inbound calls to general queues and 131,524 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 83% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 26 seconds and an average handle time of 776 seconds in the tax practitioner queues.

    Early stage innovation companies reporting

    If you have clients who are early stage innovation companies they are now required to report annually on qualifying investments under the tax incentives for early stage investors. As a result of systems issues experienced by some clients in lodging the form, we have extended the due date for the 2016/17 early stage innovation companies form to 31 August 2017.

    Tips and links

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    To report a tax-related scam phone us on 1800 008 540. If you or your clients receive a suspicious email claiming to be from the ATO you should forward the entire email to ReportEmailFraud@ato.gov.au without changing or adding any additional information and delete from your inbox and sent folder.

    Next meeting

    The next meeting is scheduled for Tuesday, 8 August 2017 commencing at 11:00am (AEST).

    Last modified: 03 Aug 2017QC 53024