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  • Tax Time update – 17 October 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 16 October 2017

    Current year returns received as at 16 October 2017

    Comparison – Current year returns received as at 16 October 2016

    Individual

    Electronic

    8,591,723

    7,764,271

    7,498,226

    Paper

    157,797

    121,767

    161,338

    Non-individual

    Electronic

    607,843

    398,235

    389,895

    Paper

    36,988

    27,109

    36,231

    Self-preparer

    myTax

    2,950,284

    2,749,432

    2,538,881

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    1,908,904

    1,691,338

    266,389

    Electronic Lodgment Service (ELS)

    4,264,587

    3,646,878

    5,049,713

     

    Summary

    Overall year to date returns received as at 16 October 2017

    Current year returns received as at 16 October 2017

    Comparison – current year returns received as at 16 October 2016

    Electronic returns received

    Individual

    8,591,723

    7,764,271

    7,498,226

    Non-Individual

    607,843

    398,235

    389,895

    Total electronic

    9,199,566

    8,162,506

    7,888,121

    Paper returns received

    Individual

    157,797

    121,767

    161,338

    Non-Individual

    36,988

    27,109

    36,231

    Total paper

    194,785

    148,876

    197,569

    Tax refunds – Current year as at 16 October 2017

    Refunds issued     7,051,154

    Refunds issued ($m)   20,466

    Average refund ($)       2,903

    Telephony service standard performance as at close of business 16 October 2017

    From 1 July 2017 we have received approximately 2,389,514 inbound calls to general queues and 468,577 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 83% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 28 seconds and an average handle time of 771 seconds in the tax practitioner queues.

    Add new income tax clients

    Add new clients to your client list before 31 October 2017 for them to receive your tax agent lodgment program’s concessional lodgment due dates. You must also add new clients to your client list before lodging through the practitioner lodgment service. If your client is not on your list you will receive an authorisation error.

    For information about adding a client and how to remove a client from your practice list, including the details you need to update so we no longer contact you about the client, refer to:

    Adding and removing a client – Tax Agent Portal

    Adding and removing a client – BAS Agent Portal

    Adding and deleting a client – ELS

    Adding and deleting a client – PLS

    SMSF transfer balance account report

    The new Transfer balance account report has been developed to capture the new information superannuation providers (including self-managed super funds) need to give to us. Learn more about the new form and how to use it.

    Supporting small business mental health

    If you have small business clients who are struggling to meet their tax and superannuation commitments, particularly those with mental health issues, find out what support is available to them.

    Tips and links

    Join our webinar on Thursday, 9 November about fixed trusts. Places are limited so register early.

    Check for the latest tax related scam alerts.

    You can subscribe to receive daily email updates from the ATO.

    Next meeting

    The next meeting is scheduled for Tuesday, 31 October 2017 commencing at 11:00am (AEDT) and will include an out of session discussion in relation to further reducing paper activity statements for clients of tax practitioners.

    Last modified: 18 Oct 2017QC 53535