• Tax Time update – 18 July 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 17 July 2017

    Current year returns received as at 17 July 2017

    Comparison – Current year returns received as at 17 July 2016

    Individual

    Electronic

    1,568,532

    1,408,897

    1,233,728

    Paper

    7,332

    4,491

    14,415

    Non-individual

    Electronic

    66,941

    16,559

    15,415

    Paper

    1,512

    646

    1,191

    Self-preparer

    myTax

    878,305

    829,941

    687,058

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    237,835

    187,891

    21,672

    Electronic Lodgment Service (ELS)

    510,025

    398,482

    526,359

     

    Summary

    Overall year to date returns received as at 17 July 2017

    Current year returns received as at 17 July 2017

    Comparison – current year returns received as at 17 July 2016

    Electronic returns received

    Individual

    1,568,532

    1,408,897

    1,233,728

    Non-Individual

    66,941

    16,559

    15,415

    Total electronic

    1,635,473

    1,425,456

    1,249,143

    Paper returns received

    Individual

    7,332

    4,491

    14,415

    Non-Individual

    1,512

    646

    1,191

    Total paper

    8,844

    5,137

    15,606

    Tax refunds – Current year as at 17 July 2017

    Refunds issued ($) 514,738

    Refunds issued ($m)   1,588

    Average refund ($)       3,084

    Telephony service standard performance as at close of business 17 July 2017

    From 1 July 2017 we have received approximately 448,160 inbound calls to general queues and 67,405 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 81% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 91% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 27 seconds and an average handle time of 774 seconds in the tax practitioner queues.

    Activity statement and portal changes webinar

    This webinar is now fully booked. A recording of the webinar will be available on the Tax professional newsroom as soon as possible after the event.

    Portal services

    If practitioners experience difficulties in the Tax Agent Portal check Troubleshooting for businesses and tax practitionersExternal Link. Problems that occur are identified on this page and updates on workarounds and resolutions are updated quickly and frequently.

    If practitioners continue to have issues they should contact the helpdesk on 13 72 86 Fast Key Code 3 3.

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    To report a tax-related scam, phone the ATO on 1800 008 540. If you or your clients receive a suspicious email claiming to be from the ATO you should forward the entire email to ReportEmailFraud@ato.gov.au without changing or adding any additional information and delete from your inbox and sent folder.

    Next meeting

    The next meeting is scheduled for Tuesday, 25 July 2017 commencing at 11:00am (AEST).

    Last modified: 19 Jul 2017QC 52924