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  • Tax Time update – 19 September 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 18 September 2017

    Current year returns received as at 18 September 2017

    Comparison – Current year returns received as at 18 September 2016

    Individual

    Electronic

    7,103,517

    6,431,509

    6,183,616

    Paper

    118,326

    91,711

    116,710

    Non-individual

    Electronic

    417,740

    244,464

    242,463

    Paper

    26,222

    18,762

    21,069

    Self-preparer

    myTax

    2,515,323

    2,344,024

    2,151,988

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    1,459,618

    1,284,126

    200,711

    Electronic Lodgment Service (ELS)

    3,474,706

    2,976,900

    4,043,996

     

    Summary

    Overall year to date returns received as at 18 September 2017

    Current year returns received as at 18 September 2017

    Comparison – current year returns received as at 18 September 2016

    Electronic returns received

    Individual

    7,103,517

    6,431,509

    6,183,616

    Non-Individual

    417,740

    244,464

    242,463

    Total electronic

    7,521,257

    6,675,973

    6,426,079

    Paper returns received

    Individual

    118,326

    91,711

    116,710

    Non-Individual

    26,222

    18,762

    21,069

    Total paper

    144,548

    110,473

    137,779

    Tax refunds – Current year as at 18 September 2017

    Refunds issued     5,819,929

    Refunds issued ($m)   16,603

    Average refund ($)       2,853

    Telephony service standard performance as at close of business 18 September 2017

    From 1 July 2017 we have received approximately 1,887,829 inbound calls to general queues and 352,787 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 84% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 26 seconds and an average handle time of 785 seconds in the tax practitioner queues.

    Zone Tax Offset

    The ATO has increased its scrutiny of zone tax offset claims this year.  This is in response to the fact that eligibility to claim the offset changed from 1 July 2015. However, we continue to see a number of incorrect claims for the offset from people who do not reside in the relevant zone. Under the changes, the offset is no longer available for people that fly in/fly out.

    The ATO rule looks for indications that the client claiming the offset may be a fly in/fly out worker. As part of the compliance checking the tax agent will be asked to confirm their client’s normal residence during the year. Where possible this will be completed during the initial phone call with the tax agent.  ATO officers will contact the tax agent that lodged the return in the first instance.

    System Maintenance  

    The portals, the practitioner lodgment service and other online services will be unavailable from Friday 22 September 2017 10.00pm to Monday 25 September 2017 7.00am EST for maintenance.

    Check our system maintenanceExternal Link page for details and any updates.

    Tips and links

    You can subscribe to receive daily email updates from the ATO.

    The ATO has answered tax practitioner’s questions from the webinar held on Thursday 20 July 2017 regarding activity statement and portal changes. Read where to see the webinar and answers.

    Next meeting

    The next meeting is scheduled for Tuesday, 3 October 2017 commencing at 11:00am (AEST).

    Last modified: 21 Sep 2017QC 53342