• Tax Time update – 22 August 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 21 August 2017

    Current year returns received as at 21 August 2017

    Comparison – Current year returns received as at 21 August 2016

    Individual

    Electronic

    5,314,854

    4,834,801

    4,559,439

    Paper

    70,248

    54,289

    67,246

    Non-individual

    Electronic

    242,021

    116,518

    113,135

    Paper

    14,492

    10,063

    10,104

    Self-preparer

    myTax

    2,068,184

    1,934,899

    1,744,134

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    991,182

    864,736

    132,094

    Electronic Lodgment Service (ELS)

    2,437,474

    2,092,046

    2,772,013

     

    Summary

    Overall year to date returns received as at 21 August 2017

    Current year returns received as at 21 August 2017

    Comparison – current year returns received as at 21 August 2016

    Electronic returns received

    Individual

    5,314,854

    4,834,801

    4,559,439

    Non-Individual

    242,021

    116,518

    113,135

    Total electronic

    5,556,875

    4,951,319

    4,672,574

    Paper returns received

    Individual

    70,248

    54,289

    67,246

    Non-Individual

    14,492

    10,063

    10,104

    Total paper

    84,740

    64,352

    77,350

    Tax refunds – Current year as at 21 August 2017

    Refunds issued     4,126,164

    Refunds issued ($m)   10,913

    Average refund ($)       2,645

    Telephony service standard performance as at close of business 21 August 2017

    From 1 July 2017 we have received approximately 1,342,690 inbound calls to general queues and 226,038 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 84% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 18 seconds and an average handle time of 452 seconds in the tax practitioner queues.

    Income averaging for primary producers

    A new message will appear on the notice of assessment for primary producers when it is their first year of income for averaging calculations.

    Partnership returns to be lodged using the PLS

    From 1 October 2017 there will be changes to how you lodge 2017 partnership tax returns. The practitioner lodgment service (PLS) will be the only electronic channel to lodge.

    Tips and links

    You can keep up-to-date on the switch to the practitioner lodgment service (PLS) in the Tax professionals newsroom and by subscribing to the Tax professional newsletter.

    You can subscribe to receive daily email updates from the ATO.

    Next meeting

    The next meeting is scheduled for Tuesday, 29 August 2017 commencing at 11:00am (AEST).

    Last modified: 23 Aug 2017QC 53145