• Tax Time update – 29 August 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 28 August 2017

    Current year returns received as at 28 August 2017

    Comparison – Current year returns received as at 28 August 2016

    Individual

    Electronic

    5,813,694

    5,283,980

    5,026,951

    Paper

    81,600

    63,058

    83,734

    Non-individual

    Electronic

    283,419

    145,537

    141,700

    Paper

    16,806

    11,761

    12,501

    Self-preparer

    myTax

    2,194,590

    2,050,606

    1,872,298

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    1,114,522

    975,651

    150,137

    Electronic Lodgment Service (ELS)

    2,725,467

    2,341,166

    3,120,549

     

    Summary

    Overall year to date returns received as at 28 August 2017

    Current year returns received as at 28 August 2017

    Comparison – current year returns received as at 28 August 2016

    Electronic returns received

    Individual

    5,813,694

    5,283,980

    5,026,951

    Non-Individual

    283,419

    145,537

    141,700

    Total electronic

    6,097,113

    5,429,517

    5,168,651

    Paper returns received

    Individual

    81,600

    63,058

    83,734

    Non-Individual

    16,806

    11,761

    12,501

    Total paper

    98,406

    74,819

    96,235

    Tax refunds – Current year as at 28 August 2017

    Refunds issued     4,650,796

    Refunds issued ($m)   12,623

    Average refund ($)       2,714

    Telephony service standard performance as at close of business 28 August 2017

    From 1 July 2017 we have received approximately 1,491,547 inbound calls to general queues and 262,550 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 84% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 31 seconds and an average handle time of 781 seconds in the tax practitioner queues.

    Small business income tax offset

    Find out how to correctly claim the offset for your client when they receive business income derived by another partnership or trust. Let your clients know that business income derived by another partnership or trust, in which your client is not a partner or beneficiary, is not eligible for the offset.

    Overseas clients obligations

    If your overseas clients have a Higher Education Loan Program (HELP) or Trade Support Loan (TSL) debt, help them understand their obligations.

    Tips and links

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    Our webinars and webcasts provide you with a range of online information and practical assistance on various topics relevant to you, your practice and your clients.

    Next meeting

    The next meeting is scheduled for Tuesday, 5 September 2017 commencing at 10.30am (AEST).

    Last modified: 01 Sep 2017QC 53205