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  • Tax Time update – 3 October 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 2 October 2017

    Current year returns received as at 2 October 2017

    Comparison – Current year returns received as at 2 October 2016

    Individual

    Electronic

    7,818,225

    7,069,383

    6,848,943

    Paper

    138,012

    106,876

    139,448

    Non-individual

    Electronic

    506,700

    314,613

    314,446

    Paper

    31,234

    22,586

    28,144

    Self-preparer

    myTax

    2,705,724

    2,521,193

    2,329,060

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    1,674,176

    1,477,312

    233,608

    Electronic Lodgment Service (ELS)

    3,871,519

    3,312,788

    4,569,524

     

    Summary

    Overall year to date returns received as at 2 October 2017

    Current year returns received as at 2 October 2017

    Comparison – current year returns received as at 2 October 2016

    Electronic returns received

    Individual

    7,818,225

    7,069,383

    6,848,943

    Non-Individual

    506,700

    314,613

    314,446

    Total electronic

    8,324,925

    7,383,996

    7,163,389

    Paper returns received

    Individual

    138,012

    106,876

    139,448

    Non-Individual

    31,234

    22,586

    28,144

    Total paper

    169,246

    129,462

    167,592

    Tax refunds – Current year as at 2 October 2017

    Refunds issued     6,466,630

    Refunds issued ($m)   18,711

    Average refund ($)       2,893

    Telephony service standard performance as at close of business 2 October 2017

    From 1 July 2017 we have received approximately 2,128,795 inbound calls to general queues and 408,609 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 84% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 33 seconds and an average handle time of 774 seconds in the tax practitioner queues.

    Lodging through the Practitioner Lodgment Service

    From 11 November 2017 you will only be able to lodge self-managed superannuation fund annual returns, trust tax returns and fund income tax returns through the practitioner lodgment service.

    Work Related Expenses Guidelines

    A suite of occupation-specific guidelines have been developed to help your clients understand what work-related expenses they can and can't claim.

    Personal Services Income

    If your clients earn personal services income it will affect their tax obligations. Help them understand if their income is personal services income.

    Tips and links

    You can subscribe to receive daily email updates from the ATO.

    The recording and transcript for our live webcast on 14 September is now available. Topics include activity statement and portal changes and the practitioner lodgment service.

    Next meeting

    The next meeting is scheduled for Tuesday, 17 October 2017 commencing at 11:00am (AEST).

    Last modified: 04 Oct 2017QC 53440