• Tax Time update – 5 September 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 4 September 2017

    Current year returns received as at 4 September 2017

    Comparison – Current year returns received as at 4 September 2016

    Individual

    Electronic

    6,274,855

    5,695,288

    5,430,047

    Paper

    94,117

    73,175

    92,774

    Non-individual

    Electronic

    329,492

    176,596

    172,395

    Paper

    19,923

    14,011

    15,236

    Self-preparer

    myTax

    2,307,868

    2,154,686

    1,961,187

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    1,236,453

    1,082,886

    166,991

    Electronic Lodgment Service (ELS)

    2,992,947

    2,567,815

    3,447,454

     

    Summary

    Overall year to date returns received as at 4 September 2017

    Current year returns received as at 4 September 2017

    Comparison – current year returns received as at 4 September 2016

    Electronic returns received

    Individual

    6,274,855

    5,695,288

    5,430,047

    Non-Individual

    329,492

    176,596

    172,395

    Total electronic

    6,604,347

    5,871,884

    5,602,442

    Paper returns received

    Individual

    94,117

    73,175

    92,774

    Non-Individual

    19,923

    14,011

    15,236

    Total paper

    114,040

    87,186

    108,010

    Tax refunds – Current year as at 4 September 2017

    Refunds issued     5,095,544

    Refunds issued ($m)   14,035

    Average refund ($)       2,754

    Telephony service standard performance as at close of business 4 September 2017

    From 1 July 2017 we have received approximately 1,624,851 inbound calls to general queues and 293,485 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 84% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 29 seconds and an average handle time of 802 seconds in the tax practitioner queues.

    Update on activity statement and portal changes

    Webcasts are events such as panel discussions or interviews, streamed live online. They feature members of the tax profession sharing their insights on current tax news and topics

    Join our expert panelExternal Link on 14 September 2017 from 2:00 pm (AEST) to hear updates on our progress with activity statement and portal changes. The discussion will outline what we have done to fix issues based on user feedback, future planning and further co-design, updates on the ongoing transition to the practitioner lodgement service and our current relationship with the tax profession.

    Open Forums

    Open Forums are an opportunity to meet with us in your area. They form part of our broader engagement strategy with registered tax and BAS agents. Your attendance at an Open Forum may contribute towards your continuing professional education (CPE) with the Tax Practitioners Board. The schedule of open forums is updated regularly and numbers are limited for each forum. When you register, you will receive a confirmation email with further details.

    Tips and links

    You can subscribe to receive daily email updates from the ATO.

    Stay alert to phishing scams, you or your clients may be targets of phishing scams. Find out how to protect yourself and your clients.

    Your software may provide you with an option to use pre-lodge or validation checks in the practitioner lodgment service (PLS). This option lets you check for errors before you lodge.

    Next meeting

    The next meeting is scheduled for Tuesday, 12 September 2017 commencing at 11:00am (AEST).

    Last modified: 05 Sep 2017QC 53232