• Tax Time update – 8 August 2017

    Table 1: Tax returns received – Year to date (overall), current year 2017

    Lodgment – Type and channel

    Overall - year to date returns received as at 7 August 2017

    Current year returns received as at 7 August 2017

    Comparison – Current year returns received as at 7 August 2016

    Individual

    Electronic

    4,083,105

    3,715,067

    3,435,214

    Paper

    40,815

    30,321

    46,497

    Non-individual

    Electronic

    166,020

    66,688

    64,938

    Paper

    9,191

    6,270

    5,810

    Self-preparer

    myTax

    1,738,772

    1,630,707

    1,421,435

    Tax practitioner

    Practitioner Lodgment Service (PLS)

    714,074

    614,979

    91,159

    Electronic Lodgment Service (ELS)

    1,762,048

    1,502,074

    1,966,369

     

    Summary

    Overall year to date returns received as at 7 August 2017

    Current year returns received as at 7 August 2017

    Comparison – current year returns received as at 7 August 2016

    Electronic returns received

    Individual

    4,083,105

    3,715,067

    3,435,214

    Non-Individual

    166,020

    66,688

    64,938

    Total electronic

    4,249,125

    3,781,755

    3,500,152

    Paper returns received

    Individual

    40,815

    30,321

    46,497

    Non-Individual

    9,191

    6,270

    5,810

    Total paper

    50,006

    36,591

    52,307

    Tax refunds – Current year as at 7 August 2017

    Refunds issued     2,881,735

    Refunds issued ($m)   7,438

    Average refund ($)       2,581

    Telephony service standard performance as at close of business 7 August 2017

    From 1 July 2017 we have received approximately 1,036,404 inbound calls to general queues and 162,100 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 83% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Latest contact centre reports show an average wait time of 25 seconds and an average handle time of 779 seconds in the tax practitioner queues.

    Failure to lodge penalty remittance

    The failure to lodge penalty remissions announced by the Commissioner on 12 July 2017 have commenced, beginning with those imposed for the late lodgment of the 2015-2016 income tax return. Remission of failure to lodge on time penalties imposed on the late lodgment of activity statements due to be lodged between December 2016 and 31 August 2017 are still being processed.

    Penalties may continue to be automatically imposed and will be remitted, where they apply to eligible obligations that have been lodged by 31 August 2017. You do not have to apply for a remission. We will advise you when the remission process has been completed.

    Some of your clients may have the due date for the 2017 income tax return listed as 31 October due to an outstanding 2016 or other income tax return. If all outstanding prior year returns have been lodged by 31 October 2017, the lodgment program due dates will apply to the 2017 tax return rather than 31 October 2017. There may be a delay of a few weeks after lodgment for this to be updated on ATO systems. For more information refer to 31 October due date.

    Tips and links

    You can subscribe to receive daily email updates from the ATO.

    The ATO provides certainty for stakeholders who rely on ATO systems.

    There are a few things tax practitioners can do to help keep client ABN details up to date and reduce unnecessary contact from us.

    Next meeting

    The next meeting is scheduled for Tuesday, 15 August 2017 commencing at 11:00am (AEST).

    Last modified: 10 Aug 2017QC 53083