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  • Tax Time update – 28 August 2018

    Table 1: Tax returns received – Year to date (overall), current year 2018

    Lodgment – Type and channel

    Overall year to date returns received as at 27 August 2018

    Current year returns received as at 27 August 2018

    Comparison – Current year returns received as at 27 August 2017

    Individual – Electronic

    6,040,176

    5,461,028

    5,200,888

    Individual – Paper

    59,635

    45,613

    62,234

    Non-individual – Electronic

    321,351

    148,453

    140,244

    Non-individual – Paper

    17,634

    12,115

    11,678

    Self-preparer – myTax

    2,427,465

    2,249,283

    2,031,939

    Tax practitioner – Practitioner Lodgment Service (PLS)

    3,763,695

    3,289,935

    954,108

    Tax practitioner – Electronic Lodgment Service (ELS)

    99,188

     

    2,294,918

    Table 2 – Electronic returns received

    Summary

    Overall year to date returns received as at 27 August 2018

    Current year returns received as at 27 August 2018

    Comparison – current year returns received as at 27 August

    Individual

    6,040,176

    5,461,028

    5,200,888

    Non-Individual

    321,351

    148,453

    140,244

    Total electronic

    6,361,527

    5,609,481

    5,431,132

    Table 3 – Paper returns received

    Summary

    Overall year to date returns received as at 27 August 2018

    Current year returns received as at 27 August 2018

    Comparison – current year returns received as at 27 August 2017

    Individual

    59,635

    45,613

    62,234

    Non-Individual

    17,634

    12,115

    11,678

    Total paper

    77,269

    57,728

    73,912

    Tax refunds – All Returns as at 27 August 2018

    Refunds issued 4,790,686

    Refunds issued ($m) $13,328m

    Average refund ($) $2,782

    Tax refunds – 2017-18 Individual Income Tax Returns as at 27 August 2018

    Refunds issued 4,343,408

    Refunds issued ($m) $10,046m

    Average refund ($) $2,313

    Telephony service standard performance as at close of business 27 August 2018

    From 1 July 2018 we have received approximately 1,431,996 inbound calls to general queues and 257,579 to tax practitioner queues and achieved service commitments of:

    • General taxpayer calls – 86% (YTD) of calls are answered within 5 minutes
    • Tax practitioner calls – 92% (YTD) of calls are answered within 2 minutes

    Is your clients Small Business Superannuation Clearing House (SBCH) information correct?

    When using the Small Business Superannuation Clearing House (SBSCH) on behalf of a client, it is important the information entered for the client’s employee is correct. Ensuring this information is correct will reduce the possibility of a super fund rejecting the payment and returning it to the ATO.

    SBSCH users should make sure:

    • The correct Unique Superannuation Identifier (USI), commonly known as a super fund product being selected
    • Valid characters when entering the fund names (no symbols including &) alpha and numeric characters should only be used
    • The correct super fund member account number
    • The ABN, bank account and Electronic Service Address for Self-Managed Super Fund (SMSF).

    All of these actions will help to ensure the super fund is able to accept the payment.

    When information is entered incorrectly and sent to super funds, the payments are returned. The ATO will then need to contact you or the employer to arrange for the employee information to be updated. You will then have 7 days to provide the update. If the information:

    • is updated we will send the superannuation payment using the new details.
    • is not updated, the payment will be refunded back to the employer.

    Further information can be found on our SBSCH trouble shooting page.

    Tax agent phone services Fast Key Code guide

    To find the right phone number for the topic you need to phone us about use this tax agent phone services Fast Key Code guide.

    Drought assistance crowdfunding?

    If your clients have made donations via crowdfunding or are using crowdfunding payments in their business, it is important they are aware of the tax implications associated with making donations via crowdfunding. For more information visit Drought assistance crowdfunding.

    Tips and links

    Check for prefill information availability on our website.

    You can subscribe to receive daily email updates from the ATO.

    Next meeting

    This was the final Tax Time meeting for 2018. If there are concerns in relation to any aspects of Tax Time 2018, please let us know via TPSG@ato.gov.au and we will arrange a meeting if required. Weekly statistics will continue to be issued each Tuesday.

    Last modified: 03 Sep 2018QC 56740