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  • After you lodge

    We will keep you informed about our progress during tax time.

    We encourage you to provide relevant information to your clients to manage their expectations about when they will receive their notice of assessment (NOA), based on their individual circumstances.

    See also:

    • Our service commitment for:
      • tax return processing timeframes
      • details of how we will notify you if there are delays in finalising your clients' individual returns.

    Checking the status of your clients' returns online

    You can view the lodgment and progress of returns in Online services for agents. At the client summary select Lodgment then Income tax then History.

    The lodgment of returns will not be visible online until the returns are processed and the assessment amounts are posted to your clients' accounts.

    Even when the issue dates and assessment amounts become visible, they are both subject to review and change until the NOA actually issues.

    Notice of assessment

    Explanatory material is available on our website to answer questions your clients may have about their NOA.

    See also:

    You can view, save and print copies of your clients’ NOA online.

    See also:

    If your clients have created a myGov account that is linked to us, they will receive their NOA, tax receipts and some other communications from us electronically in their myGov Inbox.

    Communications sent to your clients via their myGov Inbox will not be sent to you in paper form.

    You can view those communications via Communication history in Online service for agents.

    See also:

    Last modified: 21 Feb 2020QC 45689